Strategy
1173 whitepapers and resources
Strategy
How to support vulnerable customers
Phil Michell, director in the customer experience consulting division at Davies, explains how to identify and assist vulnerable customers in this Insurance Post Top Tips video.
Revolutionising insurance: The imperative of data-driven decisions in a dynamic market
In today's rapidly evolving insurance landscape, the strategic adoption of data-driven decisions is imperative. This whitepaper explores how insurers can unlock the power of advanced analytics to mitigate risks, streamline operations and enhance customer satisfaction.
Webinar: Turn change into opportunity with a digital-first transformation strategy
With evolving regulation, changing customer needs and ongoing management of legacy systems, insurers face a dynamic landscape that demands agility and innovation. This webinar explores how insurers can turn these challenges into opportunities by taking a digital-first approach to transformation.
The tech winds of change: Insurance predictions for 2025
What’s in store for insurance and insurtech over the coming year? In this podcast, Sapiens’ Graham Gordon and Amanda Ingram kick off 2025 with their predictions for the year ahead. Topics covered include customer engagement, hyper-personalisation and AI strategies for insurers.
Blog: Try it, test it, embrace it
It is broadly accepted that AI is changing the face of every industry. Yet it is often approached with caution and fear – but AI could be the key to making your workforce more productive and your business more profitable. This article explains why it’s time to harness a new era of AI capabilities.
Podcast: How to ensure AI doesn't take your job
In this podcast, Sedgwick's Peter Farrelly, Send Technology's Andy Moss and the Chartered Insurance Institute's Ian Simons discuss how AI could transform insurance jobs, and what skills and knowledge humans will require to make sure that this technology doesn't replace them.
Podcast: How to support vulnerable insurance customers
This Insurance Post podcast explores the steps insurers should take to understand the needs of customers in vulnerable circumstances and ensure their products and services are suitable.
Best practices for insurance underwriting case management
Underwriting management is a delicate balance of speed and accuracy. This blog sheds light on four best practices to consider when addressing insurance underwriting process transformation and the key benefits of end-to-end underwriting systems with automation capabilities.
How generative AI is everything, everywhere in insurance all at once
This article examines how insurers have been able to swiftly pilot generative artificial intelligence, prove the value of embracing this technology and roll it out across the wider business.
Digital Bar Quarterly: Could AI help deliver “out of the insurance world customer experience”?
This article explores why insurance companies need to get out of the digital innovation slow lane and look beyond incremental change if they are to reap the full benefits of AI.