Business Intelligence
157 whitepapers and resources
Business Intelligence
Research state of the broker nation: Digitalisation and the future
Post has revisited the broking sector to find out how digitalisation, regulation and professionalism are affecting the sector. In part one of the research study sponsored by LV=, Michèle Bacchus asks if brokers can survive the digital age.
Motor insurance consumer insights study 2016: Driverless cars - the road ahead
This whitepaper provides analysis of LexisNexis® Risk Solutions’ research study into the attitudes of over 1,000 UK motor insurance policyholders towards driverless cars.
Big data: A challenge and an opportunity for brokers
The rise in ‘big data’ could usher in a host of opportunities for insurers to expand their customer bases but it could also prove a test for brokers. This article studies the threats posed to brokers from ‘big data’ and highlights how brokers can still make themselves relevant in the digital world.
Increasing transparency and engagement at renewal in general insurance markets
We have had concerns about poor consumer outcomes arising from pricing practices at the point of renewal in general insurance. This policy statement reports on the main issues arising from consultation paper 15/41, 'Increasing transparency and engagement at renewal in general insurance markets'.
Top 30 European insurers ranking
A lack of large natural disasters, favourable exchange rates and a number of sizeable mergers have seen many of the top 30 European insurers weather the tough environment and climb the rankings. This article sheds light on the market conditions impacting Europe’s top 30 insurers.
European insurance - key facts
Download Insurance Europe's annual key facts publication, which this year includes data on the European insurance industry for 2015. Topics covered: European insurance in the world; European premiums, claims, and benefits paid; insurers’ investment portfolio; companies and employees.
Omnichannel is no longer optional: Connecting the contact centre customer experience
Omnichannel engagement nearly triples customer retention. This whitepaper highlights why it’s critical for customer service providers, across all industries, to master omnichannel service in order to create a seamless, informed experience – no matter how the customer chooses to interact with you.
Then and now: Twenty years of evolution in the broking sector
Twenty years ago IMCG conducted three annual surveys into brokers’ strategy and marketing for Insurance Age. IMCG have just repeated the survey and this supplement compares two very different landscapes which provide a unique insight into how the market has progressed and what the future might hold.
The decision making process for consumers purchasing a new insurance policy
This whitepaper sheds light on the decision making process insurance buyers go through when purchasing a new policy and the factors influencing their purchasing decision. The paper also provides advice to insurers on how to smooth the journey for potential customers during three critical stages.
Insurance and customer communications management: Give consumers what they want
This paper explores the significant shift in consumer communication expectations, the traditional hurdles that insurers face and how these can be overcome with a broad CCM vision based on practical, achievable business goals.