Business Management
2166 whitepapers and resources
Business Management - White papers related to Business Management
Claims spotlight: How a bespoke service can ensure a better experience for customers
In taking a ‘listen, solve and deliver’ approach, insurance claims specialists can gain a deep understanding of the client and that means their policy wordings, what in-house resources they have and also, importantly, their philosophy. Download this claims spotlight to find out more.
Infographic: How digital brokers drive growth
A digital brokerage delivers faster growth because technology automates selling and servicing to identify new business opportunities quickly, whilst also ensuring profitable relationships with customers are maximised. View this infographic to find out more.
Digital platforms: Delivering the ultimate digital experience
Delivering the ultimate digital experience for insurance customers is one of the top priorities for insurers. In this video, Brian Pierz of The Hartford Insurance Group talks with SMA's Karen Furtado about key considerations for delivering market leading digital experiences to customers.
ID matching to help build more transparent insurance pricing and a better customer journey
M&A activity, providing fair value to customers, pricing transparency and high levels of switching have made customer data management a key challenge for insurers. This blog highlights how ID matching can help insurers build more transparent pricing and a better customer journey.
Ransomware: A Darwinian challenge for cyber insurance
The process of adaptation is a fitting model for the cyber insurance industry amid the pressures presented by ransomware incidents and claims. This whitepaper examines the environmental causes of ransomware and makes recommendations for how the insurance industry can stem this threat.
How brokers can support technology SMEs
The UK’s technology sector is worth £184 billion, yet 69% of tech businesses are without the level of cover or extensions they need. This eBook focuses on the future of technology insurance and how MarkelTech supports technology SMEs at each stage of their growth journey.
Video: Insurers' top five imperatives for 2021 and beyond
Guidewire surveyed P&C insurers to identify their top strategic imperatives. In this video, industry analysts discuss insurers’ top five imperatives for 2021 and beyond.
The power of the data platform: One door to a world of insights
No-one can afford to be slow when handling insurance claims in the modern insurance space. This blog highlights the importance of hyper-personalisation and why the data platforms of the future hold the key to delivering an intimate customer experience.
Podcast: Reflections on a year working from home
It’s clear that Covid-19 has pushed organisations across the insurance industry to adopt new strategies and behaviours, some of which are likely to become the new normal. In this podcast, Rob Savitsky from Duck Creek chats with Jim Bramblet of Accenture about his experiences working from home.
The future of technology infrastructure in a rapidly evolving market
The pandemic has certainly reminded us all of the need to prepare for the unexpected and that not all risks can be assessed based on historical data. This blog focuses on the factors impacting the changing risk landscape and how technology infrastructure is reshaping the insurance industry.