Business Management
2111 whitepapers and resources
Business Management - White papers related to Business Management
Leveraging personalised insurance to meet customers' needs
A McKinsey & Company report states that “personalisation is the future of insurance marketing.” This blog focuses on the increasing importance of personalised insurance, the benefits of personalised insurance and how to develop a personalised insurance offering.
Leveraging digital to transform the customer journey
When thinking about claims and how operating models impact the customer journey, it is important to keep things simple – and digital. This was the key theme during the latest TINtech webinar. Read this blog to find out more.
Inclusivity: How can insurers lower barriers to access for those with mental health challenges?
Insurance can be daunting, from quotes to claims, and insurers need to work to make the process more accessible for the huge numbers of people experiencing mental health conditions. Read this blog to find out how insurers can lower barriers to access for those with mental health challenges.
Building trust in claims
This on-demand webinar asks a panel some important questions around the role claims has to play in building customer trust and how automation helps create a premium customer experience. What do customers want? What should they expect? How do you re-engineer processes with the customer in mind?
Inclusivity: Why are changing demographics important for insurers?
Tech savvy boomers as well as Gen Z are transforming what remains of the traditional approach to buying insurance. This blog highlights the importance of changing demographics and how insurers can track buying habits of different generations.
Why is inclusivity important for insurers?
Why should insurers be thinking about inclusivity? This blog briefly highlights the benefits of focusing on inclusivity and why Duck Creek has an inclusive design philosophy.
Future focus 2030: Automation and connection
In this special ‘Future Edition’ of Post – in association with Verisk – we take an educated guess as to what might be happening a decade from now. To do this we pulled together six main topics: motor insurance; personal injury; property insurance; the London Market; climate change; and eco-systems.
The 'low-code' imperative
This whitepaper is based on a survey conducted by Nuxeo and confirms a growing appetite for more agile ways of harnessing critical enterprise content assets, as organisations in all sectors strive to keep up with a fast-changing world.
Combining technology with empathy to strengthen the insurance claims process
This whitepaper considers how technology such as intelligent automation is supporting a new drive for prioritising empathy in the claims process and overall customer journey.
The future of insurance operations
In this webinar, Scott Fitzgerald, CMO at Duck Creek Technologies, Adam Solomon, CIO at Mutual Benefit Group and Vasundhar Kolli, Area Vice President & Client Partner at LTI discuss the future of insurance operations and the adoption of evergreen technologies.