Technology Trends
1470 whitepapers and resources
Technology Trends
Spotlight: Customer case study - Providing insurance services to customers of the LSL Group for over 20 years
As a specialist property insurance broker, First2Protect is taking steps to implement a digital-centric operations strategy in order to thrive. This case study looks at how First2Protect leveraged Intelligent Automation and deployed Blue Prism Cloud’s digital workforce to achieve its goals.
Are technology upgrades holding insurers back?
The insurance technology landscape is developing rapidly. Based on research conducted by Duck Creek Technologies, this report focuses on the current technology challenges facing European insurance businesses and the impact of technology upgrades on day-to-day business activities.
Responding to Covid-19 in insurance operations: Four key stages to accelerate recovery as the "future of work" is redefined
The insurance industry is experiencing seismic shifts in day-to-day operations stemming from Covid-19, but early signs of longer-term trends are also starting to emerge. Based on questions from insurers, this paper focuses on four key stages to accelerate recovery as the future of work is redefined.
How managed digital business service can assist in transforming the insurance of the future
This whitepaper sheds light on the factors shaping the insurance ecosystem of the future and how incumbent insurers can leverage a managed digital business service to achieve a competitive advantage and long term growth, whilst also becoming more customer centric.
Three steps incumbent insurers can take to remain relevant to customers
This whitepaper focuses on how companies can achieve success in 2020 by making customer conversations SMARTer in order to improve customer retention. The paper also looks at the emergence of InsurTechs and three steps incumbent insurers can take to remain relevant to customers.
Three common ingredients: Product development opportunities & challenges
Aligning people, systems, and channels within an organisation to execute on a product strategy is no easy feat. This white paper focuses on three ingredients that lie at the heart of great product stories and their relevance to the insurance industry.
The G word: Why governance is critical to scaling up automation within financial services
Strategy leaders within financial services recently cited governance as the most significant success factor in successfully rolling out their early automation programs. Download this e-book to find out how to use governance to ensure a successful automation initiative.
The pandemic exploit: Cyber criminals ramping up phishing attacks amid Covid-19 crisis
Produced by AXA XL, this article looks at how cyber hackers are taking advantage of the Covid-19 pandemic to wreak havoc and how companies can effectively communicate the heightened threat and the need for extra vigilance to employees.
Motor Mouth podcast ten: From car salvage to the future of work – what is the future of motor insurance?
In this podcast, Insurance Post’s director of content, Jonathan Swift and Neil Joslin, chief operating officer, E2E Total Loss Management discuss how the motor insurance sector will adapt to the challenges being presented at the moment, from car salvage to the future of work.
Guidelines for meeting customer expectations with innovative insurance products
Technology is mature enough today that meaningful change for even complex lines of business is within most insurers’ reach. This white paper focuses on how insurers can leverage new technologies to meet customers’ expectations and beat the pace of change.