Digital transformation
345 whitepapers and resources
Modernising claims and enabling a digital ecosystem: How insurers can expedite claims handling
There’s no question that digital transformation has arrived. Should insurers prioritise a bespoke customer experience on the front end, or focus on back-end operations to reduce claims leakage? This content highlights how insurers can deliver the best of both worlds with a modern claims experience.
Innovating customer journeys: How generative AI drives unparalleled experiences
Positive customer experiences cultivate satisfaction and forge emotional connections that foster long-lasting loyalty and advocacy. This white paper sheds light on how to apply generative AI to a data-led CX strategy, the benefits to be gleaned and how to address key challenges.
Five pillars for a connected insurance and modern customer experience
From cross-functional collaboration to connected claims and connected underwriting, connectivity holds the key to digital transformation and an improved customer experience. This content sheds light on five pillars for a connected insurance and modern customer experience.
Five ways Appian drives insurance modernisation
Download this whitepaper to discover how leading insurance organisations are harnessing the power of process automation and low-code to rapidly modernise their insurance processes and free up staff to focus on more high-impact work.
Generative AI in insurance: From ‘wild west’, to responsible adoption
How should generative AI be understood, anticipated and managed in the insurance sector? This content sheds light on the vast potential for Gen AI in the insurance market, and how the industry can leverage the benefits within the tacit boundaries of ethics and responsibility.
Blog: Market challenges make it the ideal time for brokers to digitise
Insurance brokers are more important than ever in the current economic climate, as the cost-of-living crisis drives customers to seek out the best insurance deals. This article highlights why now is the ideal time for brokers to digitise in order to reduce the impact of market uncertainty.
EITN Awards 2023: Best Software Provider Award for Policy Administration - Imaginera
Insurtech Imaginera, a provider of innovative underwriting technology solutions, has been awarded the prestigious Best Software Provider – Policy Administration Award at the European Insurance Technology Awards for its flagship platform, Orca. Read this content to find out more.
How brokers can use data & technology to build a more customer-centric future
Businesses are defined by how they respond to crises and brokers are defined by their ability to assist businesses when crises occur. This content focuses on what the future of insurance looks like and how brokers can use data and technology to identify new growth opportunities within the SME space.
Insurance data trends: How data and analytics continue to transform the insurance industry
Insurers that want to thrive in today’s global business landscape don’t have to go it alone. This content explores how insurance providers of any size can leverage cloud data platforms to build foundational data and analytics capabilities in order to confidently and profitably move forward.
Case study: QBE Insurance
QBE is a global company with divisions operating in multiple currencies and separated processes around reinsurance. At a Group level, QBE has a ceded reinsurance program that can be operationally complex. Read this case study to learn how QBE centralised and modernised its reinsurance activities.