Digital transformation
356 whitepapers and resources
Case study: QBE Insurance
QBE is a global company with divisions operating in multiple currencies and separated processes around reinsurance. At a Group level, QBE has a ceded reinsurance program that can be operationally complex. Read this case study to learn how QBE centralised and modernised its reinsurance activities.
Why insurers are rethinking homegrown core systems
The pace of change in insurance continues to accelerate and keeping up remains a challenge for insurers. This blog highlights three high level trends, and why insurers need to rethink their homegrown, legacy core systems in order to navigate these trends, or face dire consequences.
Global consumer insurance insights: Building a benchmark to bring insurers closer to consumers
The 2023 Global consumer insurance insights survey reveals strong demand from global consumers for humanised insurance purchasing, switching and communication experiences through digital channels. This blog highlights some of the key findings from Duck Creek Technologies’ latest research.
Infographic: Tackling reinsurance efficiency through technology
This infographic looks at how fragmented technology and processes are impacting reinsurance efficiencies and how a unified solution can not only reduce these losses but improve reinsurance effectiveness and even maximise returns.
The case for humanised insurance
Over the last decade, insurers have focused heavily on data and analytics, automation, and digitisation. Perhaps overlooked is a better connection to people. This blog highlights why now is the perfect time for the insurance industry to focus on experiences and the case for humanised insurance.
Customer success story: Saxon Insurance becomes a virtual carrier
Saxon Insurance serves the Cayman Islands community, which is comprised of approximately 50,000 inhabitants. This case study sheds light on how Duck Creek helped Saxon Insurance transform from an old insurance company that had very little market share into a true virtual carrier.
Adapting to the Post-Covid landscape: Self service insurance solutions
The insurance industry has seen a shift in customer preference towards self-service portals, due to the rapid rise of tech-savvy customers. This blog discusses four ways insurers can pave the way for improved self-service options in the insurance industry.
Defining humanised insurance technology
How can the insurance industry provide customer experiences that are empathetic and experiences that connect people with higher levels of engagement? This blog highlights how insurers can provide humanised insurance experiences through the use of humanised insurance technology.
Humanised experiences are the key
Humanised experiences. This guiding light is the only way insurance can successfully digitally transform to serve its purpose. This blog takes a look at our future through this lens.
Global consumer insurance insights 2023
Now in its second year, the Global consumer insurance insights survey gathered in-depth feedback from over 2,000 insurance consumers. Read this report for the latest insights into the preferences of insurance consumers and the strategic opportunities for insurers to improve engagement.