Digital transformation
345 whitepapers and resources
The competitive difference in digital adoption
In this article, Vincent Belloc, vice president, PayPal UK highlights why payments are a critical step in the insurance customer journey and, when done well, can create new opportunities for customer acquisition, increase customer loyalty and drive revenue.
Top trends in property and casualty insurance 2023
In 2023 and into the foreseeable future, P&C insurers will strategically prioritise digital transformation initiatives to strengthen their capabilities and navigate challenging macroeconomic volatility. This report focuses on the drivers, opportunities and risks shaping the P&C insurance industry.
Removing the friction from insurance payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys. With the shift towards a customer-centric future, this article focuses on what steps insurers can take to enhance the digital payment journey for policyholders.
Driving innovation in the digital ecosystem of insurance
Read this eBook to learn why insurance brokers need technology that connects all stakeholders in the insurance ecosystem and how your brokerage can tap into the digital ecosystem to make doing business simpler and more intelligent.
Tryg's transformation journey building the largest P&C insurance company in Scandinavia
The Danish insurer Tryg became the largest P&C insurance company in Scandinavia on June 1, 2021, after closing the acquisition of the British insurer RSA Insurance Group plc. In this video, Lars Bonde, group COO explains how Tryg has reached this growth milestone and what lies ahead in its journey.
Broker Week: The dos and don'ts of digitalisation
‘Customer first’ is an oft-repeated mantra when it comes to the digitalisation of insurance broking. But how do brokers achieve that goal? And where are brokers most likely to come unstuck? This article investigates.
How UK insurers are making customers, not sales
Insurance businesses are actively exploring how to use cutting edge technology to make the entire experience of buying relevant insurance products a much easier one. But with so much innovation and choice, how do insurers make sure they are getting it right? Read this blog to find out more.
Infographic: Driving innovation in the digital ecosystem of insurance
Established and inflexible workflows continue to frustrate customers in ways the insurance industry can no longer hide from. This infographic highlights four forces shaping the future of the industry and how brokers can tap into a digital ecosystem of insurance to drive innovation.
Digital technology adoption survey: Six key insights for brokers
1,819 independent brokerages across the UK, Ireland, U.S., and Canada participated in the 6th Annual Applied Digital Broker Survey. Based on the survey results, this content shares six key insights about digital technology adoption within the broker market and the market forces driving change.
Webinar: The CX lessons every insurer should know
In this webinar, an expert panel discuss how insurance customer preferences are changing and provide some tips on how insurance innovators can position their firms at the cutting edge of digital customer experience.