Automation
355 whitepapers and resources
The human touch - why digital transformation with automation works best with people
In part two of this webinar on driving operational excellence, panellists from LV=, SCOR and Blue Prism discuss what needs to be done in order to fully blend human and digital workforces. Topics covered include how employees feel about automation technology and the real barriers to transformation.
AI at scale: Transforming insurance operations with Xtrakto.AI
Whole swathes of insurers’ business processes are ripe for reimagining. This content sheds light on how natural language processing (NLP) is proving its worth as the basis for data ingestion solutions that can arguably change the game for insurers and fundamentally transform insurance operations.
Driving operational excellence in insurance through automation and digitisation
In part one of this webinar, panellists from LV=, SCOR and Blue Prism discuss how technology and automation have played a positive role in supporting their businesses. The panel also discuss how technology is helping insurers use data more effectively and their personal experiences of automation.
X-industry automation best practice - The tech behind the new and improved customer experience in retail
What can the insurance industry learn from other industries that are blazing a trail with tech? This paper explores how intelligent automation is transforming the customer experience in retail, from understanding consumers through data to providing personalised online experiences.
Five essentials for delivering a modern claims experience
Today’s policyholder expects a fast, frictionless and transparent claims experience. How can insurers proactively engage policyholders and optimise claims workflows? This content focuses on five essentials for delivering a modern claims experience.
What does a technology-driven omnichannel experience mean for insurers and consumers?
This article looks at how customer demand is changing insurance, what omnichannel customer experiences are and how they can be achieved through intelligent automation and Blue Prism Cloud SaaS (software as a service).
How to get intelligent automation-driven work transformation done
The question for insurers is now not what to automate, but how easy and how fast the benefits can be gained at scale. This blog looks at how a cloud automation strategy can help insurers to absorb intelligent automation’s potential quicker and gain a competitive edge as a result.
Shaping a future-ready insurance industry
From risk assessment and underwriting to distribution, pricing and claims – the entire insurance industry value chain is ripe for transformation. Download this infographic to find out how three organisations are shaping the future of their businesses with intelligent automation.
X-industry automation best practice series - Learn how Leeds Building Society built a new customer service in six days
Like insurance, building societies aren’t traditionally known for innovation. But Leeds Building Society is getting creative with intelligent automation and has been able to use it to quickly stand up new services needed as a result of Covid-19. Download this case study to find out more.
What's driving contact centre automation in today's customer experience focused market?
Based on a survey of contact centre professionals, this paper looks at the long term benefits of automation in the evolution of the contact centre, including agent satisfaction, diversification of the roles, reductions in agent turnover and an increase in customer service levels.