Automation
294 whitepapers and resources
How to manage the most common motor insurance claims complaints using intelligent automation
This blog sheds light on some of the common motor insurance complaints identified by the Financial Ombudsman along with how intelligent automation can help motor insurers to transform customer experience.
Process mining in insurance
Many insurers are still at the beginning of their automation journey, and the concept of wide scale, digital transformation can be daunting. One place that insurers are choosing to begin is with process mining. This blog focuses on how insurers can accelerate automation with process intelligence.
Going for gold: Why automated reconciliations are crucial for firms trying to reach first place
The 2022 Winter Olympics has brought to the fore another batch of sporting superstars all trying to reach the podium. So, what can the insurance industry learn about going for gold? This content highlights why automated reconciliations are crucial for firms trying to reach first place.
Insurance perspectives on transforming the end-to-end customer experience, from on-boarding to claims
In this webinar, a panel of insurance professionals from the Asia Pacific region discuss the end-to-end transformation of the customer experience, from digital on-boarding to claims processing. Watch this session to hear from Bajaj Allianz General Insurance, AXA, QBE and Blue Prism.
The insurance implications of autonomous vehicles
The number of vehicles available with more sophisticated driver aids is increasing rapidly. However, no matter how sophisticated the automation, there will always be certain types of accident that are not preventable. This content focuses on the insurance implications of autonomous vehicles.
Global financial services survey: Focusing intelligent automation on customers and the future shape of business
This paper helps financial services companies to understand how people and digital workers support the customer experience in different but complementary ways.
Four real-time insurance underwriting use cases for intelligent automation
The Deloitte Center for Financial Services indicated that underwriting can be split into several key stages and, in four of them, we can find real-time underwriting use cases for intelligent automation. This blog highlights how insurers can leverage real-time underwriting to improve performance.
How hyperautomation can supercharge the insurance industry in 2022
What is hyperautomation and what specific challenges can it help insurers address in 2022? This video explores how hyperautomation can transform the way insurers manage risk, provide innovative customer solutions and drive profitable business growth.
Supercharge your contact centre with the power of people plus intelligent automation
Customer experience (CX) is now the battleground for differentiation and customer expectations are rising. This white paper explores how intelligent automation supports contact centers to deliver better customer outcomes and what happens when people collaborate seamlessly with digital workers.
Create a dynamic insurance culture that unlocks transformation value
For the insurance industry to fully embrace the potential of new technologies and new ways of working, there must be a cultural shift, and it must happen soon. This blog highlights how insurers can create a dynamic insurance culture to unlock transformation value and bring great ideas to life.