Regulation

325 whitepapers and resources

Regulation

The claims process: Together again

Hammering down loss adjusters on fees proved a false economy for insurers as falling service standards merely wreaked more havoc on the industry’s reputation. But sense has prevailed and the two sectors are showing signs of a welcome reconciliation. Download Post's article to find out more.

CII public affairs update: Issue one 2016

The CII's public affairs updates contain news from Westminster and Whitehall, Europe and the regulator. This issue covers the new FCA Chief Executive, the Bank of England and Financial Services Bill and the implementation of the Insurance Distribution Directive.

Vulnerable customers: Access at a price

How businesses treat vulnerable customers has been the subject of concentrated focus by the Financial Conduct Authority and insurance trade bodies over the past 12 months. Insurers deny giving disabled customers a raw deal, but could they be doing more? Post’s article investigates.