Regulation
358 whitepapers and resources
Regulation
Big data: A challenge and an opportunity for brokers
The rise in ‘big data’ could usher in a host of opportunities for insurers to expand their customer bases but it could also prove a test for brokers. This article studies the threats posed to brokers from ‘big data’ and highlights how brokers can still make themselves relevant in the digital world.
Expertise from A-Z - Underinsurance: Protecting customer outcomes
With 5.4 million SMEs in the UK, more can be done to enhance the claims service they receive? This article highlights how insurers can use data to better inform brokers and their SME clients about whether they have the relevant levels of coverage in place to improve the claims experience.
Expertise from A-Z - Underinsurance: Fixing the SME market
The FCA’s thematic review into the handling of insurance claims for SMEs published more than year ago, concluded that SMEs are underinsured and their claims experience is unsatisfactory. Has anything changed in the SME sector since the FCA’s thematic review? And if not, why not?
Increasing transparency and engagement at renewal in general insurance markets
We have had concerns about poor consumer outcomes arising from pricing practices at the point of renewal in general insurance. This policy statement reports on the main issues arising from consultation paper 15/41, 'Increasing transparency and engagement at renewal in general insurance markets'.
Thematic review: Principals and their appointed representatives in the general insurance sector
This report sets out the findings from our thematic review of principal firms and their appointed representatives in the general insurance sector. The review focused on principal firms’ understanding of their responsibilities for their appointed representatives and oversight of their activities.
Rules and guidance on payment protection insurance complaints: feedback on CP15/39 and further consultation
This FCA paper outlines feedback received on our proposals in CP15/39, gives responses to that feedback, highlights areas where we have amended our proposals because of feedback, sets out revised proposed rules and guidance reflecting those amendments and outlines what happens next.
FCA regulated fees and levies: Insurers’ tariff data for 2017/18
In this consultation paper the FCA sets out proposals for a transitional provision covering insurers’ tariff data. This will be used to calculate insurers’ FCA periodic fees and the Financial Ombudsman Service annual levies for 2017/18.
PRA fees and FSCS levies for insurers: Proposals for a transitional approach in 2017/18
In this consultation paper, the Prudential Regulation Authority sets out proposals for a one year transitional arrangement for insurance firms’ PRA fees and Financial Services Compensation Scheme (FSCS) levies for the 2017/18 fees year.
Infographic: FCA study into the sale of add-ons
This infographic illustrates the main details of the FCA’s study into the sale of general insurance add-ons and what the four remedies mean for add-on buyers and sellers.
Video: How does the Insurance Act affect brokers and their customers?
In this video, LV= Broker's Kevin Hawkins, head of commercial property & liability underwriting, talks about the Insurance Act, what the changes are and how they affect brokers and their customers. Topics covered: duty of disclosure; fair presentation of risk guarantee; the Enterprise Act;…