Brokerage Management
854 whitepapers and resources
Brokerage Management
Recruitment, the workplace environment and the generational shift
This article sheds light on how the broker space is dealing with hiring and workplace expectations of younger employees following reports of recruitment difficulties and clashes between different generations in the workspace.
The consumer duty challenge
The FCA’s rules and guidance for a new Consumer Duty require insurers and brokers to put their customers’ needs first. In this article, Peter Blanc highlights why professional advice will be the only way insurance customers can ensure they will know what they are buying.
The case for outsourced FNOL: A guide for motor insurance brokers
The new FCA “price walking” regulations promise an end to the ‘race to the bottom’ and a shift towards improving customer service. This content focuses on how motor brokers can enhance claims processes to improve customer satisfaction, the importance of FNOL and five reasons to outsource FNOL.
Is it time to review your claims handling process?
Covid-19, Brexit and the FCA’s price walking ban have given insurance brokers food for thought about how to manage challenges in a way that improves customer service. This content focuses on why motor brokers should consider outsourcing claims handling processes to improve customer service.
Legal protection proving value in tough times
Fiscal problems inevitably create legal ones, as disputes emerge over contracts, accounts fall into arrears and pressures generate conflict between employers and their staff. This blog highlights why legal protection is proving its value in tough times and how brokers can help commercial clients.
Greening the broking industry
Insurers are shouting loud and proud about the actions they are taking on environmental, social and governance issues, and this is moving down their supply chains too. This article investigates how the broking sector is being affected by this, how it is responding and getting involved.
An end to form over substance?
In this article, Biba’s David Sparkes considers recent developments at the Financial Conduct Authority.
Ireland's insurance market optimistic about the future
Following the country’s success in addressing its past regulatory failures and setting out its stall as a well-regulated domicile for firms needing to service European Union clients, Ireland’s insurance market exudes a cautious optimism about its future. Read this article to find out more.
Intelligence: Protect Duty legislation
Protect Duty legislation has been touted as a way to reduce the potential for catastrophic events from terrorist attacks at publicly accessible locations, and it is likely to affect public and employers’ liability policies. This article sheds light on the latest developments.
Why the human touch remains integral to the underwriting profession
This article highlights why the personal touch will never go out of style in insurance and why the human touch remains integral to the underwriting profession.