Technology Trends

1499 whitepapers and resources

Technology Trends

Taking the pain out of claims

For insurers, each customer interaction needs to be treated like a critical moment of truth, particularly in the claims process. This whitepaper focuses on how insurers can improve the customer claims journey by combining a personalised service with a digital and self-service experience.

GDPR 2.0: One year later

One year on from the GDPR deadline and aligned to recent advice from the ICO, organisations are moving beyond minimum baseline compliance to a more integrated approach. This booklet sheds light on how EXL has worked with and assisted insurers and brokers on their compliance transformation journeys.

Insurance providers' digital edge playbook

All aspects of the insurance industry are being disrupted, requiring new digital strategies and IT architectures. This playbook outlines how insurance companies must evolve their delivery architectures to meet the demands of their users, reduce risk and meet regulatory compliance.

Is device the missing piece in your fraud puzzle?

As fraud experts examine the current trends & impacts of insurance fraud, device data is becoming a vital piece of the puzzle in a world full of compromised credentials. Based on insights from a recent panel discussion, this report looks at how you can overcome insurance fraud in the digital age.