Technology Trends

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Technology Trends

Blog: Keeping up with the customers

Customer expectations have changed. Technological advances in the past five to 10 years have refocused entire industries on providing ‘real-time’ customer care. This blog post explains that while insurance businesses are notoriously complex, customers now want immediate and precise answers.

Blog: How artificial intelligence will simplify insurance

While insurance is becoming ever more complex, insurers are being disrupted by digitally-led start-ups simplifying what insurers do for customers. Mike Downing, CTO for the WPA Group, envisages long and complex policies with drawn-out claims processes becoming history in the not-too-distant future.