Digital transformation
356 whitepapers and resources
Redefining London market Lloyd's business around data and AI
The new digital age has dawned on the London market, and digitalisation is moving ahead at pace as Lloyd’s Syndicates fight for relevancy on the global stage. This content focuses on how artificial intelligence and data transformation can enable the market to make smarter bets on risk selection.
We need an insurance industry ‘big bang’ across the back office
The UK insurance industry is on the verge of a ‘big bang’. Post-Brexit deregulation and digital transformation are reducing red tape, while unblocking innovation and investment. This blog highlights why creating a smarter insurance industry also depends on a parallel revolution in the back-office.
TechnoVision 2022: Financial services
Capgemini’s annual TechnoVision report covers technology trends and their implications for financial services firms. Featuring real-world examples from the insurance market, this report provides insights into how insurers can successfully navigate the business and technology landscape.
Digital customer service: Reinventing how insurance companies interact with and support their agents and policyholders
Digital customer service technology is enabling insurers to reinvent how they interact with and support agents and policyholders. This podcast discusses major takeaways from Rick DeLisi’s book he co-authored, ‘Digital customer service: Transforming customer experience for an on-screen world’.
The digital finance mandate: Transforming the office of finance in financial services
The pandemic and economic downturn forced a reckoning, with the new challenges highlighting the financial and workforce drain of legacy systems and manual processes. This paper highlights three areas that must be addressed by CFOs looking to create a new normal for their organisations.
Mistakes to avoid for a successful digital finance transformation
In this webinar, an expert panel discuss and share first-hand experiences from their finance transformation journeys. Topics covered include: how to avoid common mistakes; executing best practices; ensuring your finance department can act as a strategic partner to the business.
Webinar – Part two: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part two of this webinar, an expert panel provide practical advice to insurers on how to implement automation to achieve a seamless CX. Topics covered include: applying customer experience principles; building a business case to demonstrate ROI; balancing automation with human intervention.
Blog: How to improve claims management by creating better connections with intelligent automation
To transform the claims process from end-to-end, insurers need to consider how each step in the handling process could be connected more efficiently to move each claim towards settlement faster. This blog focuses on how insurers can improve claims management by leveraging intelligent automation.
Webinar – Part one: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part one of this webinar, an expert panel discuss how insurers can optimise the policy lifecycle and claims process to achieve a seamless CX. Topics covered include: maximising automation; using digital solutions to provide a seamless customer service; the danger of oversimplification in claims.
Buy vs build - Improving speed to market in the insurance industry
Is it better for insurance companies to build core systems software in-house or buy out-of-the-box solutions from a vendor? This whitepaper sheds light on the pros and cons of each approach, the emergence of SaaS, and how a hybrid approach offers insurers the best of both worlds.