Digital transformation
341 whitepapers and resources
Allianz’s Fletcher on fraud prevention in the age of technology
While technological advancements bring tremendous opportunities and benefits, they also present new challenges, particularly in our sector and role of insurance fraud prevention. This article explores why prevention is better than a cure when it comes to combating fraudulent activity.
Spotlight: Inclusive payment options are a must in a digital world
As insurers pursue the path to smoother digital journeys and payments, they risk losing customers who find themselves ‘digitally excluded’. This content highlights why innovation combined with inclusivity holds the key to maintaining customer trust and satisfaction within the insurance industry.
Spotlight: Effortless online journeys with a smooth payments system
Insurance customers parting with their hard-earned money don’t wish to be inconvenienced by delays, cancellations or avoidable issues. This spotlight highlights why payment systems are a vital part of the insurance transaction and the importance of a smooth online journey.
AI transformation: Unveiling its generative power with Microsoft and OpenAI
Insurtech has been revolutionised by advancements in AI technology, especially, Gen AI, which continues to transform underwriting, customer service and fraud detection. This podcast examines Microsoft’s partnership with OpenAI and how it continues to move Gen AI and its applications forward.
Transforming insurance: Strategic budgeting for a digital-first future
The insurance industry is at a pivotal moment where digital transformation is no longer a choice but a necessity. So, how do you decide what to prioritise in next year’s budget to accelerate your journey into a data-driven P&C insurance organisation? Read this content to find out more.
FullCircl SmartBroker & Acturis forge a path in the digital era
In an insurance landscape reshaped by AI, machine learning and Consumer Duty, FullCircl introduces its latest innovation: the Acturis integrated SmartBroker. This guide focuses on how brokers can elevate client acquisition and retention endeavours, whilst fulfilling Consumer Duty obligations.
Digital claims: Closing the loop from FNOL to settlement
The digital world is ideal for logging a FNOL and follow-through claims communications, but the human element still remains irreplaceable. This article explores how to strike the balance between the benefits of an online and automated claims service, and the need for human intervention.
Digital systems - More a present day necessity than futuristic vision for brokers
Brokers can make a leap in terms of managing client relationships and understanding market dynamics through using digital systems. This blog looks at what is available and how they can be implemented for maximum effect.
Scale of insurers’ fight for tech talent laid bare
In August 2023, there were 549 job adverts on LinkedIn posted by insurance companies that featured the terms AI, data science, machine learning or automation. This article reveals, the amount of competition insurers face in attracting tech talent and the type of skills providers are hunting for.
Blog: Brokers need to ride the digital wave to remain pivotal
Brokers need not fear an end to their unique human touch by adopting a digital strategy, but instead see it as complementary in helping give clients a more customer-centric service. Read this blog to find out more.