Digital transformation
341 whitepapers and resources
Tryg's transformation journey building the largest P&C insurance company in Scandinavia
The Danish insurer Tryg became the largest P&C insurance company in Scandinavia on June 1, 2021, after closing the acquisition of the British insurer RSA Insurance Group plc. In this video, Lars Bonde, group COO explains how Tryg has reached this growth milestone and what lies ahead in its journey.
Broker Week: The dos and don'ts of digitalisation
‘Customer first’ is an oft-repeated mantra when it comes to the digitalisation of insurance broking. But how do brokers achieve that goal? And where are brokers most likely to come unstuck? This article investigates.
How UK insurers are making customers, not sales
Insurance businesses are actively exploring how to use cutting edge technology to make the entire experience of buying relevant insurance products a much easier one. But with so much innovation and choice, how do insurers make sure they are getting it right? Read this blog to find out more.
Infographic: Driving innovation in the digital ecosystem of insurance
Established and inflexible workflows continue to frustrate customers in ways the insurance industry can no longer hide from. This infographic highlights four forces shaping the future of the industry and how brokers can tap into a digital ecosystem of insurance to drive innovation.
Digital technology adoption survey: Six key insights for brokers
1,819 independent brokerages across the UK, Ireland, U.S., and Canada participated in the 6th Annual Applied Digital Broker Survey. Based on the survey results, this content shares six key insights about digital technology adoption within the broker market and the market forces driving change.
Webinar: The CX lessons every insurer should know
In this webinar, an expert panel discuss how insurance customer preferences are changing and provide some tips on how insurance innovators can position their firms at the cutting edge of digital customer experience.
Webinar: How can insurance providers unlock the power of ‘smart data’?
Smart data management has never been more important as insurers strive to communicate the value of cover to retain policyholders and write profitable business. In this webinar, an expert panel discuss how insurers can unleash the power of ‘smart data’ to achieve a granular view of customer risk.
Underwriting risk detection at critical decision points
The speed of digital insurance experience comes at a price: Almost 70% of insurers agree that increased digital activity leads to increased fraud. This blog highlights how underwriting teams can improve risk detection at point of quote, while a policy is in force and during renewals.
Note to insurers: 'The factory is the product'
There’s a phrase Elon Musk has repeated many times; “the factory is the product”. His statement has implications that should not be ignored by any insurers if their roadmap includes innovation as an objective in their medium-term business development strategy. Read this blog to find out more.
Five things the insurance industry can learn from the digital banking revolution
The insurance industry does not need to reinvent the wheel, technology-wise, and can utilise and leverage what the banking industry has spent years researching and developing. This blog highlights what we can learn from the digital banking revolution that can be implemented in the insurance markets.