People Management
316 whitepapers and resources
People Management
Zurich’s Jonathan Davis on debunking AI myths
The rise of this new technology raises a lot of questions: Does AI really live up to the hype? How can insurers implement AI positively for their customers? Will AI take everyone’s jobs? What if AI leads to unethical business practices? This article looks at predictions about the future of AI.
ESG Spotlight: Ethics, talent and underwriting profit - how ESG can help insurers
Although most insurers are not yet fully embracing ESG in working practices, a group of UK insurers are showing best practice – from pricing and underwriting to staff motivation and community investment. This spotlight sheds light on how ESG can help insurers.
Post-termination restrictions for partners and senior team members
If an employee or partner has knowledge of your clients and techniques, your strategic plans and staff data could be attractive to competitors. This article explains the types of restrictions that firms can implement to protect such information and important points to consider when taking action.
HSB Knowledge Squad Podcast: The role of business computer insurance in an evolving digital world
In HSB’s latest Knowledge Squad podcast, Mathew Prentice, Stacey Sheridan and Andy Meanock discuss how evolving working trends are impacting business computer-related insurance risks, and what key computer equipment exposures businesses need to consider.
ARAG Access to justice conference - Panel discussion
The ARAG Access to Justice Conference 2024 served as a platform for uniting legal experts, tech innovators, and social advocates to address pressing questions and chart a course toward a more accessible and equitable future. This is the panel discussion from the event, ARAG UK CEO, Tony Buss.
Simplifying holiday pay: Government changes to holiday pay and entitlement
On 1 January 2024, the government introduced changes to the Working Time Regulations which aimed to simplify holiday entitlement and holiday pay calculations. This content sheds light on the specific changes and highlights some practical steps for employers.
How AI can transform insurance contact centres
The reputation of the industry, and its impact on customer attitude and behaviour, is a constant concern for many. This article explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
Scale of insurers’ fight for tech talent laid bare
In August 2023, there were 549 job adverts on LinkedIn posted by insurance companies that featured the terms AI, data science, machine learning or automation. This article reveals, the amount of competition insurers face in attracting tech talent and the type of skills providers are hunting for.
How maternity, adoption and shared parental leave regulations are changing this year
On 11 December 2023 the draft Maternity Leave, Adoption Leave and Shared Parental Leave (Amendment) Regulations 2024 were laid. The changes arising from these regulations came into force on 6 April 2024. This blog provides an overview of the changes.
Blog: Brokers need to ride the digital wave to remain pivotal
Brokers need not fear an end to their unique human touch by adopting a digital strategy, but instead see it as complementary in helping give clients a more customer-centric service. Read this blog to find out more.