Intermediary and Broker support
913 whitepapers and resources
Intermediary and Broker support
Video: Getting out of lockdown, tackling the unknown and our continued commitment to brokers
As UK businesses plan to get back to business quickly and safely, Aviva’s Karen Jackman discusses the challenges affecting the insurance industry and shares the ways Aviva is taking steps to support brokers and clients with extensive expertise and resources. Watch this video to find out more.
Video: Aviva's Phil Bayles commits his support to helping brokers and their clients get ‘Back to Business’
Whilst the Covid-19 situation continues to evolve, the next stage focusses on the safe return to work for businesses across the UK. In this video, Phil Bayles discusses how the launch of Aviva’s ‘Back to Business’ campaign can help brokers and their clients get back to business.
Blog: Reimagining the future for insurance brokers
Coronavirus, the business interruption insurance row and black lives matter protests all present challenges for the insurance sector. In this blog, the Chartered Insurance Institute's CEO Sian Fisher explores the way forward for the broker market.
Insider tips: Implementation & change management
Designed for brokers who are reviewing their existing technology systems, this article highlights the benefits of using a foundational broker management system to serve customers and the steps your business can take to implement change and simplify the migration to a new system.
Business continuity planning: Q&A with Ravenhall Risk Solutions
In this article, James Daly, director of Ravenhall Risk solutions, shares his organisation’s business continuity plan and provides insight into how brokers can continue to operate efficiently during an emergency, such as the Covid-19 pandemic, to reduce loss and mitigate business risk.
Nine ways to turn your customers into your self-service software champions
Insurance customers are now expecting to interact with your business and understand their policies no matter the time of day or location. This article focuses on how brokers can leverage customer self-service online portals to provide an anytime, anywhere service for policyholders.
Business continuity: Action checklist for your business
The Covid-19 outbreak is likely affecting your customers, employees, reputation and your revenue. Designed for brokers, this checklist identifies some of the important steps your business can take now to deal with the coronavirus outbreak.
Under-served, under-insured and data-poor: How can we make insurance easier for SMEs?
Estimates show that about 70% of SMEs in the UK are under-insured. This blog highlights the perils of underinsurance for SMEs, and how insurers and brokers can combine education, data and technology to make insurance relevant and easier for SMEs.
Video: Technology & your next sales win
Tech savvy insurance consumers expect to deal with brokers anywhere, anytime on their terms, as they would with other experience-led brands like Amazon. This video sheds light on how technology is impacting consumer behaviour and how brokers can respond to create an experience-led business.
Note on the Coronavirus Act 2020
Recently, we have witnessed unprecedented and sweeping changes to society as a whole. Designed for landlords, this content focuses on the implications of the Coronavirus Act 2020, the requirements of the new law and the impact of the ‘pre-action protocol’ for social housing.