IT and Software Support
232 whitepapers and resources
IT and Software Support
Shift technology insurance perspectives - Claims management
Claims specialists face making myriad decisions every day, yet the information they need to make the best decisions possible is often locked away in the various documents that drive the claims process. This content highlights the challenges facing claims specialists and how technology can help.
Insurance claims research: The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. This content explores how much progress is being made to achieve this goal.
The past, present and future of AI in insurance
How can insurance companies apply artificial intelligence to processes currently dominated by human intervention? This white paper sheds light on how AI can be applied to benefit many different parts of the insurance business beyond claims and fraud.
Tech trends video: Robots
Customer service bots were just the beginning. In this video, Laura Drabik, chief evangelist at Guidewire Software explains why a growing number of insurers are investing in robots to quickly transmit images and intel back to claims offices without sending adjusters into potentially dangerous…
Video: Building an environment of change - Tryg Denmark
In this video, Tryg Denmark’s Mette Rønberg, business change manager and Michael Poulsen, VP, head of business technology, discuss how the Scandinavian insurer is leveraging Guidewire’s claims handling system to build an environment of change.
How personalised interactive videos enhance customer experiences
One new tactic insurers are adopting is the development of personalised, interactive videos and deploying them across a number of use cases. This podcast discusses the evolution of video as a format and how personalised, interactive video can improve customer experience, retention and renewals.
Infographic: Intelligent decisioning - turning a simple claim into a touchless claim
Even a “simple” claim may contain complexities that force automated systems to escalate, tying up claims adjusters as they work to verify minor details. This infographic highlights how intelligent decisioning reduces workloads and creates truly touchless claims.
DAP integration with modern core systems
With increasing competition in the P&C insurance market, the pressure to deliver on claims experiences that alleviate customer anxiety and speed up the claims process is high. This blog highlights how a digital adoption platform brings the benefits of personalisation to claims customers and staff.
Video: Leveraging digital trends in insurance - Part one
How can insurers leverage digital? Part one of this video series briefly highlights how insurtechs and software providers can help insurers improve end-to-end processes within specific areas such as dynamic pricing, automated claims handling and automated underwriting.
The future of claims
Each insurance claims experience is an opportunity to connect with customers for unique and personalised communications. Read this report to find out how insurers can deliver exceptional claims experiences and drive profitable growth by building a future-ready claims organisation.