IT and Software Support
229 whitepapers and resources
IT and Software Support
Looking through the claims telescope: Re-engineering the supply chain to build a customer-first process
Now is the time for insurers to properly support a supply chain and claims service built around meeting customer needs - rather than archaic processes. This content sheds light on the limitations of disjointed claims processes and how modern technology can help insurers deliver on customer service.
Webinar – Part two: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part two of this webinar, an expert panel provide practical advice to insurers on how to implement automation to achieve a seamless CX. Topics covered include: applying customer experience principles; building a business case to demonstrate ROI; balancing automation with human intervention.
Blog: How to improve claims management by creating better connections with intelligent automation
To transform the claims process from end-to-end, insurers need to consider how each step in the handling process could be connected more efficiently to move each claim towards settlement faster. This blog focuses on how insurers can improve claims management by leveraging intelligent automation.
Webinar – Part one: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part one of this webinar, an expert panel discuss how insurers can optimise the policy lifecycle and claims process to achieve a seamless CX. Topics covered include: maximising automation; using digital solutions to provide a seamless customer service; the danger of oversimplification in claims.
Motor insurance fraud roundtable: Data and diligence, how can insurers combat any increase in criminal activity?
Insurance Post, in association with LexisNexis Risk Solutions, gathered experts together to discuss how issues such as ghost broking, the current limitations of benchmarking and fraud detection are pertinent to rooting out motor insurance fraud. This content provides a summary of the discussion.
Insurance claims experience a major factor in loyalty
A large number of policyholders in our LexisNexis Risk Solutions research continue to express cynicism or dissatisfaction with the insurance claims process. This blog highlights some of the key findings including the relationship between insurance claims experience and loyalty.
Insurance industry and data science working together: How new data insights come to market
In this interview, Alan O’Loughlin, senior director, head of data science international at LexisNexis Risk Solutions discusses recent changes in how data is being applied in the insurance market, how new insurance insights emerge and whether data demands will shift.
Insurance strategies and challenges: Using intelligent automation to enhance customer experience
Transforming customer experience for insurers can be a particular challenge because it encompasses touchpoints during the entire lifecycle of a policy. This blog provides some top tips and tactics for insurers using intelligent automation to enhance the customer experience.
Case study: Laya Healthcare delivers critical customer documentation 99% faster with Blue Prism
Based in Ireland, Laya Healthcare is the second largest insurer in the country with more than 600,000 members. This case study focuses on how Laya Healthcare leveraged intelligent automation to deliver critical customer documentation 99% faster, whilst also processing claims 70% faster.
Podcast: Leveraging AI in subrogation
In this podcast, Rob Savitsky and Peter Herz from Duck Creek chat with Jeff To of CCC Intelligent Solutions about his take on the state of subrogation in P&C and how AI-powered predictive models are helping claims teams identify subrogation opportunities more efficiently and increase recoverables.