IT and Software Support
232 whitepapers and resources
IT and Software Support
Eight ways to improve claims processes and handling
Even the smallest of inefficiencies within an insurance company’s claims process can jeopardise the customer relationship, which is why it’s imperative that insurers dedicate themselves to improving the claims process and handling. This blog highlights eight ways to improve claims management.
Future of insurance claims is a 'data first' approach
There is little doubt the insurance industry will need to adopt a ‘data first’ approach to provide effective claims management processes in the future. This blog highlights why putting data first may take a change in mindset and the importance of taking a holistic approach to claims assessments.
How does artificial intelligence make subrogation viable and valuable?
Subrogation offers insurers the important chance to reduce claim costs by assigning full or partial responsibility to another party. This content sheds light on how artificial intelligence can help insurers make better decisions about whether to pursue subrogation early in the claims process.
Tech trends #16: How technology is transforming P&C insurance
In this short video, Laura Drabik, chief evangelist at Guidewire outlines how new technologies enable insurers to make a profound difference in people's lives. Watch this video to find out about the exciting ways in which insurtech is improving customer journeys and claims service.
How can data enrich the property claims journey from FNOL to payments?
A recent roundtable hosted by Insurance Post in association with LexisNexis Risk Solutions saw an expert panel discuss how data enrichment can be used from a post-loss perspective and what this change could mean for the future of property claims. This article provides a summary of the discussion.
Digital claims - how can insurers best reap the benefits of digital claims for customers?
Digital claims processing offers significant benefits for insurers and policyholders. This article provides a summary of a recent roundtable discussion, where claims specialists discussed how insurers can keep up the momentum and provide a best-in-class experience for an online claims journey.
How to choose your insurance administration system
Advanced insurance administration technology promises to help insurers, MGAs and brokers to simplify processes, reduce costs and transform the customer experience. This short guide sets out the 10 essential questions insurance businesses should ask when selecting a new software provider.
Claims decisioning - the missing ingredient for P&C insurers
Insurers have invested millions in automation technologies, yet OCR and RPA still don’t deliver much in the way of expense reduction. This blog highlights how AI-based decisioning helps insurers’ existing technology investments process claims without calling for human assistance at the first hurdle.
SME perspectives: How fraudsters create fake identities
Insurers work hard to make sure they don’t write policies for individuals with fake identities, but bad actors work just as hard to avoid detection. This blog highlights how fraudsters create fake identities and how insurers can build a better mousetrap to catch fake insurance identities.
Infographic: The future of claims
An integrated claims process can add value for your customers and build stronger relationships. This infographic highlights how insurance companies can design seamless claim experiences along the four moments that matter to your customers.