Strategy
1173 whitepapers and resources
Strategy
Moving beyond the RPA pilot stage: How P&C insurers can operationalise automation
A recent survey showed that 80% of P&C insurers are piloting or scaling RPA programs, yet many are struggling to achieve full-scale adoption of RPA. This paper provides advice to insurers on how to operationalise RPA and capitalise on the ability of automation to improve business operations.
Greeting your customers before they arrive: Strategies for a successful digital customer experience transformation
This whitepaper explores how organisations can successfully transform their customer experience using a bespoke blend of customer intelligence, dynamic analytics, artificial intelligence, automation and other digital tools.
Digital transformation: Bridging the gap between expectations and outcomes
Digital transformation is front and center for all of our customers today, but the promise of digital has yet to be achieved. To find out more about what’s behind the gap between expectations and outcomes, EXL partnered with Harvard Business Review Analytic Services to survey over 800 executives.
Three quarters of heritage organisations and building owners found success in diversification
Diversification is a great way for heritage organisations to stay relevant, generate additional income and appeal to new audiences. There are many ways to diversify your offering, no matter the size of your organisation. Download this guide to find out more.
Harnessing consumer data in the motor insurance market
When it’s time to buy motor insurance, consumers are shopping around more than ever before. Based on the results of LexisNexis Risk Solutions’ research, this infographic provides a snapshot of the key findings and the opportunities available for motor insurance providers to stand out from the pack.
Promise and potential: How data and analytics are shaping the UK home insurance market
LexisNexis Risk Solutions recently completed a comprehensive study on how digitisation is affecting UK home insurers. This report examines current views on the role and potential of data and analytics within the home insurance industry.
Culture change: The future of insurance in the digital age
Insurers feel they need to adapt to the digital age but they don’t all agree on how to drive technological change. What culture should they nurture? Post in association with Microsoft invited 14 industry experts to discuss the challenges ahead. Download this article for a summary of the discussion.
Future-proofing claims for the digital age
Post, in association with MarkLogic, brought together representatives from the claims arena to address how digital processes can transform the way claims are handled. Download this article for a summary of the recent roundtable discussion and the key points raised.
Brexit and the insurance sector: Towards 2020 and beyond
What will Brexit mean for the UK’s insurance sector? This report provides a snapshot of opinions from within the UK insurance industry as the UK undertakes the somewhat tortuous road towards Brexit. Topics covered: key recommendations; Brexit outcomes; impact on UK insurers; future considerations.
Succeeding with digital transformation: Roles and challenges of key insurance enterprise stakeholders
The chief digital (or data) officer, chief underwriting officer and chief information officer have critical roles to play in the DX process for insurers. In this whitepaper, we clarify the roles and challenges of these key stakeholders in achieving three essential pillars of digital transformation.