Strategy
1144 whitepapers and resources
Strategy
Best insurance employers 2021
Based on the results of Post’s Best insurance employer survey, this report sheds light on how well insurance employers have managed their staff during the pandemic and which insurance providers achieved a five star rating. Topics covered: diversity; pay & benefits; senior management; mental health.
Be customer-centric in the moments that really matter
It’s time for insurers to look beyond the policy and get to know their customers better. This e-book sheds light on how insurers can leverage AI and advanced analytics to transform customer insights and meet customers’ needs across all stages of the customer lifetime journey.
Application fraud: Intelligence and a united front bring progress
This spotlight focuses on why application fraud remains a key threat for the insurance industry and how insurers as well as brokers are using the art and data science of counter fraud to make sure honest policyholders do not suffer.
The importance of diversity and inclusion in claims
Post spoke to senior claims figures on the role of diversity and inclusion in supporting customers’ needs. This article highlights the importance of diversity and inclusion in claims and how insurers can reap the benefits.
Mental health in insurance toolkit
Insurance Age has teamed up with Mental Health in Business to bring the broker space a clear set of advice about maintaining good mental health amid a time of stress and uncertainty.
The state of the conversational AI market
Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. In this paper, we share the key questions companies should be asking about conversational AI, as well as advice on how to overcome many of its common challenges.
Transforming legacy technology
In this webinar, Vicky Mills, Senior Manager, Solutions Consulting at Duck Creek Technologies, Tim Yorke, Chief Operating Officer, AXA Insurance and Jeremy Burgess, Owner, TINtech explore how to tackle legacy technology to enable efficiencies and improve the customer journey.
Case study: Bajaj Allianz Life Insurance Company builds hybrid microservices environment
Bajaj Allianz Life Insurance Company (BALIC) is one of India’s leading private life insurance companies. This case study focuses on how BALIC created a reliable microservices environment for digital applications in order to improve time to market and respond to opportunities faster.
Don't forget the data - why digital transformation alone won't help you improve your CX
In a recent webinar produced by Insurance Post in association with Duck Creek Technologies, an expert panel explored the challenges and opportunities for insurers around aligning customer expectations with digital and data transformation. This blog provides a summary of the key discussion points.
Cross-industry insights: How intelligent automation is freeing Co-operative Bank employees to connect with customers
The Co-operative Bank has been fostering trust with strong customer relationships for more than four generations. Download the full story to learn how the Co-Operative Bank used Blue Prism intelligent digital workers to quickly resolve the excess queue each day and improve customer service.