IT and Software Support
230 whitepapers and resources
IT and Software Support
Case study: LV= uses Guidewire to handle surge of flood claims with ease
In winter 2013–14, a run of severe storms caused the worst flooding since records began and resulted in major property damage for many LV= policy holders. This case study looks at how LV= used Guidewire’s ClaimCenter to process thousands of storm claims quickly and to proactively contact customers.
Insurance companies in the digital era: Improving customer satisfaction by embracing technology
Based on input from over 500 UK motor, home and technology insurance customers who filed a claim in the past 12 months, this whitepaper focuses on how insurers can further utilise digital innovation to engage with consumers and improve the claims process.
Validating claims with property attribute data
How can insurers apply property attribute data to best effect during the claims process? This article sheds light on how insurers can leverage CRIF’s insurance fraud investigation service to access vital property insights which enable claims investigators to rapidly validate claims and tackle fraud.
Product guide: Help your claims agents see the claim through the eyes of the customer
For most customers, the claims process is the only experience they will have with your company after they purchase a policy. This product guide highlights how you can empower claims agents to see claims from a customer’s viewpoint and settle claims faster by using LogMeIn’s Rescue Lens solution.
Claims management customer success story: Endsleigh Insurance
This case study looks at how Endsleigh Insurance leveraged LogMeIn’s Rescue Lens solution to create a “one-touch” claims process, empower claims handlers to easily capture evidence for law value claims electronically and deliver a fast, convenient claims process for its customers.
Modernising claims handling through technology
In this case study, Claims Consortium Group shares its understanding of the industry’s approach to technology and maps out the way forward for the claims handling sector to flourish within the existing digital age.
The customer journey for insurance claimants
Making a claim against an insurance policy is a moment of truth for consumers. This whitepaper looks at the different stages of the claims process from the perspective of policyholders, common pain points and how insurers can smooth the claimant’s journey during four critical stages.
Customer success story: Grinnell Mutual Reinsurance Company
Grinnell Mutual Reinsurance Company’s underwriting and claims processes needed an overhaul, due to communication difficulties amongst teams. This case study highlights how the reinsurer leveraged case management solutions to transform its information-intensive underwriting and claims processes.
P&C claims in the digital era: Managing digital content and processes
This whitepaper sheds light on how leading P&C insurers are moving beyond the claims transaction and leveraging advanced technologies to create a new digital claims environment. The paper highlights the opportunities available for insurers to improve performance and enhance the customer experience.
Simplifying the first mile of insurance claims processing
This whitepaper covers generic challenges and options for process improvement in the insurance claims area. The paper looks at how insurers can smooth the process for policyholders and highlights five ways to improve the submission of claims documents.