Business Management
2102 whitepapers and resources
Business Management - White papers related to Business Management
Climate change: The role of insurers in reducing carbon emissions
What role can the insurance industry play in reducing greenhouse gas emissions and the global carbon footprint as a response to climate change? This spotlight sheds light on the findings of Post’s climate change survey, carried out in conjunction with Kennedys.
Overcoming obstacles to intelligent automation adoption
If you’re innovating with intelligent automation in 2021, be prepared for the potential obstacles. This white paper examines the obstacles involved with planning and implementing automation technology, along with some common misconceptions about the technology’s capabilities and outcomes.
Innovation and HealthTech: Opportunities and challenges
Healthcare has been identified as a key focus area for insurers post Covid-19. This content sheds light on the specific innovations which are reshaping the customer healthcare journey and how insurers can provide products that reflect new customer expectations and flexible lifestyles.
How can insurers begin to address the challenge presented by unconnected and legacy technologies?
This article explores the challenges currently faced by insurers and where they need to begin in order to see improvements and quick wins when it comes to the customer journey.
Blog: Taming the uncertainty of ransomware risk - Part three
The previous parts in this series advanced a playbook approach to reducing conceptual uncertainty of ransomware risk and revealed the value of risk factors in reducing empirical uncertainty. Part three delves into the cyber insurance implications of these approaches to reducing ransomware risk.
Video: The looming crisis - How prepared are SMEs and insurance brokers for a cyber attack?
In this video, Matt Drinkwater, cyber & financial lines underwriting manager, NMU, explores the impact on SMEs and insurance brokers who don’t buy cyber cover and why protection is a necessity for all businesses.
Strategic review to drive reduction in expense ratios for commercial insurers
To stay competitive, insurers have an opportunity to thrive by strategically reviewing and controlling their expense ratios. This content sheds light on the major components of an insurer’s expense ratio and the levers available to influence the cost drivers and reduce expense ratios.
Blog: Taming the uncertainty of ransomware risk - Part two
Part two of a three-part blog series on ransomware risk focuses on how a risk factor-based approach can help tame the empirical uncertainty surrounding this specific cyber risk.
Blog: Taming the uncertainty of ransomware risk - Part one
Part one of a three-part blog series focuses on how a playbook approach can be used to reduce the conceptual uncertainty surrounding ransomware risk.
The joy of CX: Why better customer experience has so much appeal for the insurance industry
Limited touchpoints are making it difficult for insurers to build bonds with their customers. Based on input from industry leaders and 1,000 consumers, this whitepaper focuses on how insurers can improve the customer experience and the importance of providing a slick call centre experience.