Business Management
2174 whitepapers and resources
Business Management - White papers related to Business Management
Insurance market facing changes in risk, regulation and customer expectations
Customer needs and expectations have shifted, risk regulation is changing and insurance providers need to keep pace through use of data. This blog highlights how data can help ensure the right cover is offered at the right price, and empower insurance providers to help customers mitigate risks.
Automating insurance reconciliations: Challenges and opportunities for 2022
This whitepaper offers a deep dive into the benefits of automating insurance reconciliations, the key challenges with manual processes and also describes the type of reconciliation solution that will deliver the most business value to modern insurance firms.
Social inflation: A framework for action
Social inflation refers to an industry-wide rise in insurers’ claims costs over and above economic inflation. This white paper provides clarity to the concept and the trends which are distorting the market, before highlighting the work that is under way to help insurers understand their exposure.
Spotlight technology: Innovation and improving the insurance customer journey
This spotlight focuses on why building better and more measurable data represents the surest foundation for innovation and improving the insurance customer journey.
Case study: Laya Healthcare delivers critical customer documentation 99% faster with Blue Prism
Based in Ireland, Laya Healthcare is the second largest insurer in the country with more than 600,000 members. This case study focuses on how Laya Healthcare leveraged intelligent automation to deliver critical customer documentation 99% faster, whilst also processing claims 70% faster.
Supply chain crisis: Why the insurance lifeboat can't take all
Supply chain issues have made headlines recently as backlogs at ports build up and in some cases large ships are turned away. This article highlights the supply chain problems which are holding back the UK’s economic recovery and why insurance is only part of the solution.
How can insurers accelerate digital transformation in their business?
As customer demands change, placing greater emphasis on digital channels, insurers must consider how best to adapt their businesses and processes. This spotlight focuses on how insurers can accelerate digital transformation and how automation as well as self-service can help insurers.
Spotlight technology: Data transformation - The fuel that drives digital transformation success
Featuring input from Allianz, Beazley, esure, Tesco Underwriting and Zurich, this spotlight focuses on why data holds the key to any project delivering true value to insurance customers across the policy lifecycle.
Data-driven decision making to guide insurance pricing at renewal
The insurance market is entering a period of great change and insurers need to become more nimble in response to changing market dynamics. This blog highlights why data-driven decision making will become increasingly important across all parts of an insurance business, not least in risk assessment.
Spotlight motor trends: The use of data in claims and underwriting
Post and Verisk undertook a survey of the motor market to understand how both underwriting and claims teams are evolving in their use of data and new technology. This spotlight dissects the results and speaks to the market about the key findings.