Business Management

2174 whitepapers and resources

Business Management - White papers related to Business Management

Analysis: Dual pricing

This article investigates what changes the industry has seen following January’s dual pricing reforms and if insurers are following the right path on price walking.

Price matters but customers deserve more

The price walking ban represents a turning point for the insurance industry. In this article, Vincent Belloc, vice president at PayPal UK discusses the opportunity for insurers to build customer loyalty and competitive advantage through a relentless focus on customer experience.

The customer in control

At an exclusive roundtable, executives from leading insurance providers discussed the results of an independent survey, where 2000 consumers highlighted their experience with insurance companies. This report sheds light on the changing nature of insurance and how to build deeper customer engagement.