Business Management
2102 whitepapers and resources
Business Management - White papers related to Business Management
Blog: Delivering a personal, timely and multichannel experience without putting core operations at risk
The Covid-19 global health crisis has put an ever greater emphasis on digital channels to provide a seamless, personalised and integrated customer experience. This blog highlights how insurers can deliver a personal, timely and multichannel experience without putting core operations at risk.
Loss prevention never stops: Risk engineering through the Covid-19 pandemic
In this article, Corinne Vitrac, CEO of AXA XL Risk Consulting, discusses how loss prevention efforts have adapted during the Covid-19 crisis and how risk engineers are standing side-by-side with clients as we all adapt to new ways of working.
Blog: Getting over the back office blockade to maximise the omnichannel opportunity
The global health crisis caused by Covid-19 has put an even greater focus on the digital preparedness of the insurance sector. With customer expectations changing, this blog highlights why insurers only have a short window of opportunity in the omnichannel world.
Redefining business resources: Financial services & insurance
In this whitepaper, we take an in-depth look at the challenges facing the financial services and insurance sector, and how the evolution of the workforce is redefining business resources to meet these challenges head on.
Virtual teams delivering real-world results: Introducing the vRRI
Covid-19 has changed the way we work – definitely in the near-term and possibly forever. This whitepaper looks at how organisations can apply Rapid Results Initiatives to the world of virtual teams and deliver real-world results.
Everest Group PEAK Matrix®️ for P&C Insurance BPO Service Providers 2020
EXL has been ranked top for ‘Market Impact’ in this year’s Everest Group PEAK Matrix Assessment for services to the P&C insurance industry. Download this research report for further detail on this assessment.
Virtual teams delivering real-world results
Rapid Results Initiatives (RRIs) are team-based, problem-solving, change-driving machines, which were originally developed by Schaffer Consulting. With teams working remotely for the foreseeable future, this article looks at how organisations can apply RRIs to the world of virtual and remote teams.
Communications in the time of Covid-19: Delivering SMARTER digital conversations just became more critical
In light of the Covid-19 pandemic, this blog focuses on why it is critical for businesses to stay focused on what matters most—the customer experience and why evolving from static communications to two-way, interactive, SMARTER conversations with customers has become more critical as a result.
Contractual considerations during uncertain times
In a global crisis, design firms may worry about their potential legal liability if they are unable to complete their services as contemplated under their contracts. This trend alert article provides some guidance as firms consider their risk exposure.
Let's talk podcast: Dr. Keck discusses the origins and implications of the Covid-19 pandemic
In this AXA XL podcast, social anthropologist Dr. Frédéric Keck, discusses the origins of the Covid-19 pandemic and explains the likelihood of a new infectious disease arising from a new pathogen, as well as how different cultures respond when an outbreak occurs.