Strategy
1175 whitepapers and resources
Strategy
How the coronavirus pandemic impacted the insurance industry in both predictable and unexpected ways
Several months in, we can start to see how the coronavirus pandemic has affected the insurance industry and our customers. This content sheds light on claims trends and new policy requests both during and after lockdown, as well as the factors driving a rise in suspected fraud.
Crisis management imperatives: More aware, better prepared, ready to respond
In this article, Carrie Huang, an Underwriting Manager with AXA XL’s Crisis Management team for Asia, explains why resilience is the fundamental imperative for companies today, and outlines how firms can become more aware, better prepared, and ready to respond to adversity.
Spotlight: Vehicle replacement - the evolution of mobility
A new decade sparks an urgent need for motor insurance providers to adapt to the needs of a changing motoring community. Produced by Europcar, this content focuses on how motor insurers can address the need for a wider range of policyholder mobility options when their vehicles are off the road.
Infographic: Your guide to the digital revolution of insurance
With increasing industry consolidation, new market entrants, and customer experience at an all-time high, this interactive infographic highlights why there is an urgent imperative for independent brokers to join the digital revolution of insurance in order to future-proof their business models.
Redefining diversity to drive growth and shore up organisational resilience in insurance
Now, more than ever, diversity is a recurring theme in our conversations with insurance leaders. This content focuses on why insurance companies first need to redefine diversity before they can meaningfully embed it into their cultures and reap the true benefits.
Discovering dishonesty: Keys to detecting dishonest behaviour and driving change
Providing a supreme customer experience is an important differentiator for insurers. However speeding up processes can offer opportunities for ill-intentioned customers to exploit insurers’ systems. This content focuses on how insurers can identify and appropriately deal with dishonest customers.
Covid-19 puts the focus on insurance continuity, self-service and new processes
The arrival of the coronavirus pandemic has changed the risk landscape for insurance providers, whilst for many consumers Covid-19 was a stark awakening that usage-based insurance could be a smart choice. This blog highlights how Covid-19 is reshaping consumer attitudes towards new technologies.
Demystifying artificial intelligence in insurance
Artificial intelligence is one of the key topics in every insurer’s discussions, but what technologies are considered part of AI and how can they applied to the world of insurance? This ebook sheds light on how insurers can leverage AI to improve performance.
Webinar summary: Innovating for the 'next normal'
As we continue to deal with the impact of the Covid-19 pandemic, an expert panel at a recent Innovating for the next normal webinar explored how the industry’s approach to innovation has changed and how insurers are responding to the new customer demands sparked by this most-recent disruption.
How tech businesses can take advantage of their post-lockdown opportunities
Tech companies have always been an essential part of the UK economy, but Covid-19 has taken its toll. In this webinar, our presenters draw on their expertise to give us great insights into how tech businesses, rather than shying away are innovating and using this time as an opportunity.