Strategy
1176 whitepapers and resources
Strategy
Digital risk engineering: Staying one step ahead
The Covid-19 pandemic affected the way businesses of all types had to work and the risks that they faced. In this article, Hélène Stanway, Digital Leader at AXA XL, explains how insurance innovation adapted and accelerated to help clients meet these challenges.
Love, hate or indifferent: UK customers on insurers in 2020
Guidewire commissioned the market research agency Censuswide to survey a representative sample of 1,000 UK insurance customers, who were polled after Covid-19 lockdown measures started. This report sheds light on how UK insurance customers view insurers, their products, and their services.
How to compete in the new era of customer-centric insurance
For insurers looking to grow, the challenge now is how to build and maintain a new breed of pricing models at scale, leveraging machine learning and advanced analytics. This whitepaper explains how insurers can adopt an agile pricing strategy that recognises changing behaviour and risk profiles.
Podcast: Connecting the dots, breaking the silos and putting the customer at the centre
In this podcast, Hitachi Solutions’ head of commercial, Paul O’Sullivan highlights how the Covid-19 pandemic has altered how people both view and interact with insurance providers and how insurance companies need to readjust to move the customer to the front and centre of everything they do.
Insurance at risk: The search for safety in a changing world
As the insurance industry enters a new era, this whitepaper focuses on why insurers must move to a more proactive, customer-centric operating model to protect their policyholders and their own businesses in a post-Covid-19 reality.
How to acquire and retain the right insurance customers in a post Covid-19 world
To tackle the economic impact of the pandemic, motor insurers need to optimise customer experience to achieve higher retentions while at the same time maintaining profitability. This article provides a step-by-step guide for motor insurers to evolve their business models in order to maintain growth.
Video: Aviva Italy accelerates digital disruption
With Guidewire, Aviva Italy created a fully digital, omnichannel-enabled platform. Watch this short video to find out how Aviva Italy quickly built a new insurance model to accelerate digital disruption and transform the customer experience.
Has social distancing killed off traditional insurance call centres?
In this webinar, brought to you by Insurance Post in association with SAS, an expert panel discuss the lasting impact of the Covid-19 pandemic on claims handling and whether traditional contact centres will cease to exist in a post-Covid insurance world.
Podcast: Rebuilding trust and connections in insurance
In this podcast, Scott Weddell, senior account director, Salesforce, offers his view on how insurance can regain the trust of its customers and clients in light of the pandemic fallout.
Case study: Saga Services transforms its culture with Guidewire InsurancePlatform
Keeping pace with market demands is always top of mind for Saga Services. This case study focuses on how the UK insurer leveraged Guidewire InsurancePlatform to achieve a complete transformation in order to meet the digital needs of its target audience and to quickly respond to market changes