Strategy
1141 whitepapers and resources
Strategy
Social inflation: A framework for action
Social inflation refers to an industry-wide rise in insurers’ claims costs over and above economic inflation. This white paper provides clarity to the concept and the trends which are distorting the market, before highlighting the work that is under way to help insurers understand their exposure.
Spotlight technology: Innovation and improving the insurance customer journey
This spotlight focuses on why building better and more measurable data represents the surest foundation for innovation and improving the insurance customer journey.
How can insurers accelerate digital transformation in their business?
As customer demands change, placing greater emphasis on digital channels, insurers must consider how best to adapt their businesses and processes. This spotlight focuses on how insurers can accelerate digital transformation and how automation as well as self-service can help insurers.
Spotlight technology: Data transformation - The fuel that drives digital transformation success
Featuring input from Allianz, Beazley, esure, Tesco Underwriting and Zurich, this spotlight focuses on why data holds the key to any project delivering true value to insurance customers across the policy lifecycle.
Spotlight motor trends: The use of data in claims and underwriting
Post and Verisk undertook a survey of the motor market to understand how both underwriting and claims teams are evolving in their use of data and new technology. This spotlight dissects the results and speaks to the market about the key findings.
Discover the value of process mining and process intelligence for insurance
Understanding your processes is the first step toward transformation and reaping the benefits of intelligent automation. This content highlights how insurers can leverage process intelligence and intelligent automation to transform claims and underwriting, whilst streamlining the customer journey.
Enhancing the insurance customer journey
In the new landscape of emerging insurtechs and big tech, successful insurers are embracing customer centricity to differentiate themselves and remain innovative. This eBook sheds light on how insurers can enhance the customer journey and deliver a best-in class customer experience.
Insurance facing the challenges in building a diverse and inclusive workforce
The insurance industry recognises it has a diversity and inclusivity challenge which it is striving to solve, not least because insurance supports nearly all parts of society. This blog highlights the challenges facing the industry as it strives to build a diverse and inclusive workforce.
Hyperautomation in insurance
To win new business and build profitable long-term relationships, insurers can no longer afford to compete on price alone. This eBook explores how hyperautomation can help insurers deliver the digital enterprise through autonomous processes with intelligent decisioning at the core of every workflow.
Why ESG and digital transformation are inextricably linked for the insurance industry
From efficiently writing weather perils to reducing their carbon footprints, digital transformation offers insurers a fast track solution to meet their environmental, social and governance objectives. This spotlight focuses on why ESG and digital transformation are inextricably linked.