Business Management
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Business Management - White papers related to Business Management
Predictions: Three top insurance technology trends for 2021
If the past year has taught us anything, it's that insurers require speed and agility to thrive in a time when technological trends can go from zero to crazy almost instantly. This blog highlights three technology trends that will gain a whole new urgency in the year ahead.
Insurance customer experience: Meeting the expectations of today’s consumer
Customer experience and satisfaction are critical in insurance, but many in the industry are still in the early adoption stage of digital transformation. This blog focuses on the steps that insurance providers can take to accelerate the shift towards achieving a customer-centric approach.
Insurance chatbots: Optimising customer experiences
Chatbots are an innovative tool that can offer many benefits for insurers, such as around-the-clock support for consumers. This blog highlights the benefits of insurance chatbots, the challenges that insurance chatbots can solve and five ways chatbots can help insurers.
How analytics can empower insurers to protect policyholders and drive growth amid changing risks
This whitepaper explores how insurers can harness advanced analytics to support their most vulnerable customers, rebuild trust in the industry and nurture the green shoots of recovery and growth.
Connect the dots on claims management: How intelligent automation can transform claims to create a better-connected insurance enterprise
Claims processes form a matrix of touch points with differing demands and data requirements. This ebook looks at the ‘dots’ that form steps in the claims process, and how intelligent automation can connect them to create efficiencies, streamline processes and provide a better customer experience.
Is working from home actually best for customers and employees?
The working from home model has real potential to become a permanent fixture for many insurers, although some key issues still need to be addressed. This blog highlights some important considerations when it comes to managing employees and meeting customers’ needs in a remote working environment.
2021 data privacy regulations for insurance companies to know
Staying compliant and keeping customers’ data safe must be a top priority for all insurers. This blog provides a breakdown of some of the most important global legislation that will impact insurance operations, and the steps insurers can take to protect data privacy.
Brexit: How will the EU Settlement Scheme affect employers?
In this article, Hannah Thomas, Markel Law’s employment law solicitor, summarises the EU settlement immigration scheme in place for European Economic Area nationals, Swiss nationals and their family members who wish to continue living in the UK after 30 June 2021 and what it means for employers.
The great insurance disappearing act: What is the industry’s role in an ecosystem economy?
The sale of goods and services is becoming increasingly part of an ecosystem economy. Business models that combine different goods and services are more and more commonplace. This blog highlights the insurance industry’s role in an ecosystem economy.
Getting digital insurance right starts with content
Digital transformation is changing how insurers focus on customer experience. With these changes the problem of content - documents, messages, text - becomes the next issue to tackle. Watch this webinar to learn how to use content to accelerate the customer experience and improve critical processes.