Business Management
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Business Management - White papers related to Business Management
Complying with CASS rules in the insurance industry
The FCA spotlight has turned to the insurance sector, focusing on CASS 5 obligations and client money calculations. This paper explores the key CASS 5 requirements, as outlined in the FCA’s handbook and other CASS regulations that affect firms operating within the insurance sector.
The power of three: Building the new operating model for financial services
In this, the first in a series of executive briefing papers, this content explores what intelligent automation is, the benefits it delivers to financial institutions and how intelligent automation is freeing up humans to undertake more meaningful work.
Podcast: How would the insurance industry respond to a repeat of the 1987 Great Storm?
Focusing on the over-riding question: ‘How would the insurance industry respond to a repeat of the 1987 Great Storm?’, in this podcast we look at the advantages the insurance sector would have today and the areas where it might be tested more than it was almost 25 years ago.
Case study: AXA Switzerland adopts agile app dev with Red Hat OpenShift
AXA Switzerland sought to transform its IT and work approach with agile development practices and cloud computing technology. This case study focuses on how the insurer increased application deployments by 33% in one year after creating a multicloud application environment with Red Hat® OpenShift®.
Insurance and data management: Five key points to streamline your financial data management to increase profitability
Developing more effective financial data management processes is a top priority across the modern insurance landscape, but legacy system issues need to be addressed first. This blog provides some top tips on how insurers can streamline financial data management and increase profitability.
Cross-industry insights: How intelligent automation is freeing Co-operative Bank employees to connect with customers
The Co-operative Bank has been fostering trust with strong customer relationships for more than four generations. Download the full story to learn how the Co-Operative Bank used Blue Prism intelligent digital workers to quickly resolve the excess queue each day and improve customer service.
Top five insurance KPIs to track agent performance
To help insurance companies gain a holistic view of their agents, this blog highlights the top five insurance KPIs to use to track their performance.
InsureandGo case study - Expanding reach and scaling up
InsureandGo is the world’s largest online travel insurer—covering an ever-growing number of globetrotting travellers. This case study highlights how InsureandGo leveraged PayPal’s user base and achieved a 26% increase in the adoption rate of PayPal by customers within the first 60 days.
Build your open insurance ecosystem
An open insurance ecosystem can help you connect with partners to build valuable relationships with your customers. Read this content to learn about some key considerations for creating an open insurance ecosystem.
Spotlight: Where next for digital claims?
A recent survey carried out by Post in association with 360Globalnet found that the straight through processing of personal lines claims is still not a reality for most insurance customers. Based on feedback from frontline claims specialists, this spotlight provides analysis of the survey results.