Business Management
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Business Management - White papers related to Business Management
Lessons from the Panama papers
Following one of the biggest leaks ever, online security experts look at the risk from hackers driven by political agendas rather than financial gain.
Case study: Admiral stands out with Reevoo
The insurance space is all about comparison and as fierce competition drives prices down, the power of brand becomes an increasingly important weapon. This case study focuses on Admiral’s decision to take its brand into its own hands – by giving away the megaphone to its customers.
Myth vs reality: The expectation gap in the UK insurance industry
This whitepaper studies whether there’s an ‘expectation gap’ between what customers say they want from their insurance provider and what they actually receive. The paper also provides an analysis of the role of price comparison websites whilst highlighting opportunities and threats for insurers.
Research state of the young insurer nation: Tomorrow's world
In the fourth and final section of this research project, Michèle Bacchus asks young insurer employees how they see the future of insurance and what they feel they can learn from the older generation.
Lloyd’s cyber-attack strategy
This paper focuses on insurance losses arising from malicious electronic acts, referred to throughout as “cyber-attack”. The paper sheds light on the growing frequency and severity of attacks, Lloyd’s cyber-attack strategy and next steps – including the development of cyber-attack scenarios.
Case study: LV= brings transparency back to finance
Recognising that online consumer opinions are the third most trusted form of advertising, ahead of all paid media advertising, LV= decided that adding independent reviews to its website would show a confidence in its products and increase transparency. Download this case study to find out more.
How can insurers achieve agility in an evolving digital world?
This whitepaper explains how new technology for managing business rules is helping insurers digitally transform their businesses to stay agile through automation, improve decision making and adapt to ongoing change.
Commercial insurance needs agility
In order to survive, flexibility is key – insurers must strengthen broker relationships and adapt their solutions for customers. In this one page article, Euros Jones, commercial lines director, LV= Broker, highlights why commercial insurance needs agility.
Future of broking: Articulating the value of a broker
Insurance Age, in association with Zurich, held a series of events with senior brokers to encourage open discussions and some fresh thinking around how broking firms can best articulate their value to customers. This whitepaper reveals the conclusions and insights gained from the events.
Customer experience in the insurance sector insight report
To achieve competitive advantage, a major focus for insurers is a push to improve the quality of their customer interactions. This report outlines the market forces driving change, opportunities that technology-led innovation can provide carriers and the next steps that insurers should consider.