Business Management
2117 whitepapers and resources
Business Management - White papers related to Business Management
A BIBA broker's guide to the General Data Protection Regulation
On 25 May 2018 we will all be obliged to comply with the General Data Protection Regulation which replaces the UK Data Protection Act 1998. This whitepaper studies the implications for brokers and why they’ll need a greater command over the data they hold, why it is held and for how long.
Expertise from A-Z - Sharing economy: Collaborate, insure and prosper
The sharing economy is booming, with new businesses constantly bringing new offerings to market and insurance is playing a major role in supporting such innovation. This article studies the opportunities, threats and risks for insurers.
Roundtable: The future of the insurance industry
One of the big challenges the insurance industry faces is adapting to the increasing use of technology. Post recently gathered a group of Chartered Insurance Institute young generation members and asked them to present their ideas of what the customer focused insurer of the future might look like.
Using data to gain competitive advantage at point of quote – don’t follow the flock
Across the insurance industry, point of quote data checks are increasingly used to ensure the correct risk assessment is undertaken. This article highlights how insurers can leverage data enrichment techniques as part of their underwriting strategy and outperform the competition.
In depth: Claims scams
This article focuses on why claims handlers are soft targets for scammers seeking data and why insurers have been forced to issue warnings to staff when they socialise after work.
Omnichannel is no longer optional: Connecting the contact centre customer experience
Omnichannel engagement nearly triples customer retention. This whitepaper highlights why it’s critical for customer service providers, across all industries, to master omnichannel service in order to create a seamless, informed experience – no matter how the customer chooses to interact with you.
CII policy briefing: FCA thematic review on general insurance appointed representatives
Following concerns highlighted in its latest business plan, the Financial Conduct Authority (FCA) has published the results of a detailed thematic review into general insurance firms using the appointed representatives regime. This CII policy briefing highlights the main findings and material risks.
Addendum to Insurance Europe’s response to EC services passport consultation
In this document, Insurance Europe responds to the European Commission’s consultation on a proposed EU services passport for the single market. This response covers how an EU services passport would facilitate the provision of insurance for cross-border services and what role insurers would play.
Zika virus unlikely to impact business
Is your business likely to be impacted by the Zika virus? Probably not, according to FM Global’s Benedict McKenna in this StrategicRISK article.
Cyber insurance: Developing knowledge
With the number of cyber crimes increasing, knowledge of attacks is developing enough for cover to be rolled out. What are the options for insurers? Download Post's article to find out more.