Business Management
2174 whitepapers and resources
Business Management - White papers related to Business Management
Customers at the center of P&C insurance innovation
Record-low volumes of new insurance shoppers, price competition among insurers, and emerging InsurTech disruptors have forced insurers into aggressive customer courtship mode. With customers at the center of P&C insurance innovation, this article focuses on three compelling innovation stories.
Global claims review: The top causes of corporate insurance losses
This report examines global developments in corporate insurance claims, highlighting the top causes of loss, and other trends. It also examines a number of industry-specific trends that will impact the claims landscape in future.
Let's Talk: AXA Global Parametrics
Parametric or index-based insurance is becoming increasingly popular with private companies, national governments and public/private partnerships. This article outlines the components of parametric insurance and how solutions are being used to mitigate weather risk.
Changing climate, changing standard of care?
As extreme weather events hit more frequently, many observers believe their impact may affect the standard of care for design professionals. This article looks at how architects and engineers can address potential climate change impacts on their projects and their liability.
In-depth - Personal lines: The pursuit of leisure
Tapping into hobbies and sporting pursuits can result in profitable business for brokers, but any attractive niche is competitive. This in-depth highlights some specific opportunities available within the leisure market and how brokers can win and retain business.
Cyber insurance market: The year in review
Cyber liability is fast becoming the last frontier of the insurance world. Hackers and cyber thieves are growing in number and in the sophistication of their attacks. This short article looks at the latest trends impacting the cyber insurance market and provides predictions for 2019.
Digital insurance Q&A: Leveraging customer journeys for better business results
Insurers need to engage, impress and innovate to stay relevant. Customer journeys are a tool that they can use to rethink and redesign - and achieve better business results. Here are the key takeaways from our webinar on Digital Insurance featuring Oliwia Berdak of Forrester Research.
Investing in the future
In this article, Melvin Findlay, Specialist, Captives and Global Programs at AXA XL discusses his career in the commercial insurance field and what the captive industry can do to attract new talent.
Blog: Model behaviour for insurance risk prediction - destroying the myth of the magic funnel
In this blog post, Alan O’Loughlin, head of analytics and statistical modelling at Lexis Nexis Risk Solutions, highlights how insurers can gain a strategic advantage over their competitors by maximising their data models to create more intelligible insights.
Constructive conversations: Building customer-focused operations
In this article, Justin Gress, Director of Strategic Operations, North America Construction at AXA XL, explains the characteristics of a Target Operating Model and why it’s important for companies to have the right TOM in place in order to fuel growth, drive innovation and improve customer service.