Business Management
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Business Management - White papers related to Business Management
Industry brief: Prevent application fraud and detect false claims
Policyholders have high expectations for a streamlined experience, but insurers must also consider the realities of rising fraud. This content looks at how insurers can balance the competing demands of catching fraud, authenticating good customers, and providing outstanding user experience.
Car insurance today
With advancements in the InsureTech space, there are many new opportunities opening up to motor insurance providers which can more accurately calculate risk and streamline claims processes leading to lower premiums. This article sheds light on the latest trends which are re-shaping motor insurance.
Special report: The future of personal lines
Having grown up in the digital age, the next generation of insurance customers will have very different expectations to previous generations. Based on the findings of our Personal Lines Survey, this report explores what the industry needs to do to future proof itself and meet these evolving needs.
Webinar: Delivering positive customer outcomes by unlocking the full potential of your underwriting data
What can be done to improve loyalty and change the long held perception of insurance products as the ultimate grudge purchase? In this webinar, an expert panel discuss how better data management at the underwriting stage can improve claims handling and customer outcomes.
Taking the pain out of claims
For insurers, each customer interaction needs to be treated like a critical moment of truth, particularly in the claims process. This whitepaper focuses on how insurers can improve the customer claims journey by combining a personalised service with a digital and self-service experience.
Business interruption risks in the intangible economy
Global business leaders illustrate the business interruption and global impact arising from risks to intangible assets.
Data sheet: The modern insurance company's digital challenge
Decentralisation and digital disruption are now hitting the traditional insurance ecosystem hard. This data sheet provides an overview of the new insurance ecosystem and why insurers must offer tailored digital solutions and an exceptional customer experience to serve digital-savvy consumers.
How your software vendor's cloud journey can drive increased value to your organisation
While it’s easy to look at the most current software version as the best version ever, what would happen if vendors instead looked at the long-term view of their platform? This article highlights how your software vendor’s cloud journey can drive increased value to your organisation.
Building the business case for delivering smarter customer experiences
This infographic features five ways a customer experience strategy can help organisations retain and attract customers whilst helping you to build a business case for delivering differentiated and smarter customer experiences.
Costs of corruption weigh heavily on nations' future growth
Whether it occurs in a small developing economy, a petrostate or a G20 nation, corruption is a costly problem. This article looks at the costs of corruption and the steps project lenders, investors and developers can take to mitigate the risks associated with riskier geographies.