Business Management
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Business Management - White papers related to Business Management
Webinar: Delivering positive customer outcomes by unlocking the full potential of your underwriting data
What can be done to improve loyalty and change the long held perception of insurance products as the ultimate grudge purchase? In this webinar, an expert panel discuss how better data management at the underwriting stage can improve claims handling and customer outcomes.
Taking the pain out of claims
For insurers, each customer interaction needs to be treated like a critical moment of truth, particularly in the claims process. This whitepaper focuses on how insurers can improve the customer claims journey by combining a personalised service with a digital and self-service experience.
Business interruption risks in the intangible economy
Global business leaders illustrate the business interruption and global impact arising from risks to intangible assets.
Data sheet: The modern insurance company's digital challenge
Decentralisation and digital disruption are now hitting the traditional insurance ecosystem hard. This data sheet provides an overview of the new insurance ecosystem and why insurers must offer tailored digital solutions and an exceptional customer experience to serve digital-savvy consumers.
How your software vendor's cloud journey can drive increased value to your organisation
While it’s easy to look at the most current software version as the best version ever, what would happen if vendors instead looked at the long-term view of their platform? This article highlights how your software vendor’s cloud journey can drive increased value to your organisation.
Building the business case for delivering smarter customer experiences
This infographic features five ways a customer experience strategy can help organisations retain and attract customers whilst helping you to build a business case for delivering differentiated and smarter customer experiences.
Costs of corruption weigh heavily on nations' future growth
Whether it occurs in a small developing economy, a petrostate or a G20 nation, corruption is a costly problem. This article looks at the costs of corruption and the steps project lenders, investors and developers can take to mitigate the risks associated with riskier geographies.
2019 Financial Marketing Trends
This annual report includes exclusive insights about the state of financial marketing today and where it may be tomorrow. More importantly, this research provides the foundation for financial marketers to embrace change, take risks and disrupt themselves.
African swine fever: How husbandry can help reduce the risk
African swine fever has, since 2018 resulted in more than 950,000 pigs dying or being culled in China. With the threat of ASF spreading, this article outlines the strategies being used to stem the spread of disease and how insurers can help clients to minimise the financial impact.
Roots manoeuvre: IoT helps insurers join the dots
This blog highlights how insurers are already making use of the Internet of Things (IoT) in motor insurance and how IoT can help insurers manage risks and claims in other areas including residential property, commercial property and general liability.