Technology Trends
1472 whitepapers and resources
Technology Trends
Moving beyond the RPA pilot stage: How P&C insurers can operationalise automation
A recent survey showed that 80% of P&C insurers are piloting or scaling RPA programs, yet many are struggling to achieve full-scale adoption of RPA. This paper provides advice to insurers on how to operationalise RPA and capitalise on the ability of automation to improve business operations.
Greeting your customers before they arrive: Strategies for a successful digital customer experience transformation
This whitepaper explores how organisations can successfully transform their customer experience using a bespoke blend of customer intelligence, dynamic analytics, artificial intelligence, automation and other digital tools.
Digital transformation: Bridging the gap between expectations and outcomes
Digital transformation is front and center for all of our customers today, but the promise of digital has yet to be achieved. To find out more about what’s behind the gap between expectations and outcomes, EXL partnered with Harvard Business Review Analytic Services to survey over 800 executives.
A BIBA brokers' guide to security measures in today's world
In this BIBA guide, our third for 2018, we look at what needs to be kept in mind when developing security measures to defend a business's assets against both new and traditional threats, using tried-and-tested methods in combination with emerging technology.
Harnessing consumer data in the motor insurance market
When it’s time to buy motor insurance, consumers are shopping around more than ever before. Based on the results of LexisNexis Risk Solutions’ research, this infographic provides a snapshot of the key findings and the opportunities available for motor insurance providers to stand out from the pack.
Promise and potential: How data and analytics are shaping the UK home insurance market
LexisNexis Risk Solutions recently completed a comprehensive study on how digitisation is affecting UK home insurers. This report examines current views on the role and potential of data and analytics within the home insurance industry.
Culture change: The future of insurance in the digital age
Insurers feel they need to adapt to the digital age but they don’t all agree on how to drive technological change. What culture should they nurture? Post in association with Microsoft invited 14 industry experts to discuss the challenges ahead. Download this article for a summary of the discussion.
Home insurance: Application acceleration - Prefill and automation
How do homeowners feel about their data being used by insurance providers for the purpose of prefilling application forms when applying for cover? This report sheds light on the findings from LexisNexis Risk Solutions’ survey and insurers’ views on the use of prefill and contributory databases.
Future-proofing claims for the digital age
Post, in association with MarkLogic, brought together representatives from the claims arena to address how digital processes can transform the way claims are handled. Download this article for a summary of the recent roundtable discussion and the key points raised.
A calm before and after the storm: Insurers doing more than processing claims
In 2017, the United States experienced 16 weather and climate disasters, each with losses exceeding $1 billion. In this blog post, Guidewire’s Carrie Burns outlines how technology advancements are helping insurers to respond faster than ever to customers during and after natural disasters.