Intermediary and Broker support
898 whitepapers and resources
Intermediary and Broker support
The case for outsourced FNOL: A guide for motor insurance brokers
The new FCA “price walking” regulations promise an end to the ‘race to the bottom’ and a shift towards improving customer service. This content focuses on how motor brokers can enhance claims processes to improve customer satisfaction, the importance of FNOL and five reasons to outsource FNOL.
Is it time to review your claims handling process?
Covid-19, Brexit and the FCA’s price walking ban have given insurance brokers food for thought about how to manage challenges in a way that improves customer service. This content focuses on why motor brokers should consider outsourcing claims handling processes to improve customer service.
Legal protection proving value in tough times
Fiscal problems inevitably create legal ones, as disputes emerge over contracts, accounts fall into arrears and pressures generate conflict between employers and their staff. This blog highlights why legal protection is proving its value in tough times and how brokers can help commercial clients.
Greening the broking industry
Insurers are shouting loud and proud about the actions they are taking on environmental, social and governance issues, and this is moving down their supply chains too. This article investigates how the broking sector is being affected by this, how it is responding and getting involved.
An end to form over substance?
In this article, Biba’s David Sparkes considers recent developments at the Financial Conduct Authority.
Ireland's insurance market optimistic about the future
Following the country’s success in addressing its past regulatory failures and setting out its stall as a well-regulated domicile for firms needing to service European Union clients, Ireland’s insurance market exudes a cautious optimism about its future. Read this article to find out more.
Intelligence: Protect Duty legislation
Protect Duty legislation has been touted as a way to reduce the potential for catastrophic events from terrorist attacks at publicly accessible locations, and it is likely to affect public and employers’ liability policies. This article sheds light on the latest developments.
Schemes and delegated authority partners: The importance of the right chemistry
Responding to customers’ changing needs is the number one motivator for insurers in their approach to developing products with schemes and delegated authority partners. In this article, AXA UK’s Gary Head explains why the formula must be right to achieve long-term success.
Why the human touch remains integral to the underwriting profession
This article highlights why the personal touch will never go out of style in insurance and why the human touch remains integral to the underwriting profession.
The Irish broker market: Consolidation and compliance
As the Irish broking market steadies itself after the buffeting from the swirling winds of Brexit and Covid it faces a fresh challenge: consolidation. This article focuses on how Ireland's broker market is developing and how consolidation is impacting the market.