Video
394 whitepapers and resources
Insurance Hound's Video Channel brings you the latest news, insights and product innovations shaping the industry's future.
How personalised interactive videos enhance customer experiences
One new tactic insurers are adopting is the development of personalised, interactive videos and deploying them across a number of use cases. This podcast discusses the evolution of video as a format and how personalised, interactive video can improve customer experience, retention and renewals.
Short video: Prospects of success
In this short video, Heather Wilmot, ARAG’s Claims Operations Manager, highlights how having a prospects of success clause in policies helps ARAG to provide access to justice to as many people as possible.
Video: Prospects of success
In this video, ARAG's Claims Operations Manager, Heather Wilmot, and In-house Counsel, Hector Stamboulieh, discuss the 'prospects of success' clause and why it is essential to the availability and affordability of legal expenses insurance.
Short video: Your ARAG appointed solicitor
In this short video, In-house Counsel, Hector Stamboulieh, highlights how ARAG gets the quality from its solicitors by vetting them, by auditing them and making sure that they're experts in their field.
Video: Your ARAG appointed solicitor
In this video, Claims Operations Manager, Heather Wilmot, and In-house Counsel, Hector Stamboulieh, explain how ARAG's ability to appoint specialist solicitors benefits our policyholders and makes legal expenses insurance affordable for families and small businesses.
Video: Leveraging digital trends in insurance - Part two
How can insurers leverage digital trends? Part two of this video series briefly highlights how AI and chatbots will impact how the industry engages with customers and how insurers can benefit by taking a step back to identify specific processes which can be improved quickly.
Video: Leveraging digital trends in insurance - Part one
How can insurers leverage digital? Part one of this video series briefly highlights how insurtechs and software providers can help insurers improve end-to-end processes within specific areas such as dynamic pricing, automated claims handling and automated underwriting.
Video: What is digital in the insurance industry?
This short video highlights how digitalisation within insurance has evolved beyond process automation and how digital technologies today can help insurers to enhance the customer experience.
Video: Day-one benefits
In this video, Broker Account Manager, Ben Parkinson, talks about some of the benefits that ARAG’s commercial policyholders have access to from day-one, that they can make use of, year-round, even if they never have to make a legal expenses insurance claim.
LEI on the rise - Increasing demand for commercial legal protection
In this video, Andy Talbot, Head of Sales and Marketing at ARAG, talks about the increasing demand the company is seeing for commercial legal protection and research the company has conducted into the broker market.