Video
378 whitepapers and resources
Insurance Hound's Video Channel brings you the latest news, insights and product innovations shaping the industry's future.
Innovating for the "next normal": Episode two - customer needs, self-service and automation
This video looks at how the deployment of conversational AI and chatbots can relieve unprecedented levels of calls in insurance contact centres and free up humans to do what they do well, which is providing customer service.
Innovating for the "next normal": Episode one - exploring the current situation
This video focuses on how Covid-19 has impacted the insurance industry, the lessons which have been learnt and how insurers can continue to innovate in order to stay competitive in a turbulent world.
Issuing contracts and recovering debts in the care sector
The final extract from ARAG's Talk to the Experts webinar about the legal pressures upon the care sector, as a consequence of Covid-19. Julie Hunter, Senior Associate Solicitor at Stephensons Solicitors LLP, discusses what care providers can do to protect their business from the risk of bad debts.
Key changes for care sector employers
In this extract from ARAG's Talk to the Experts webinar about the heightened legal pressures on the care sector, since the coronavirus outbreak, Adam Pennington, Senior Associate Solicitor at Stephensons Solicitors LLP discusses the employment law implications for care providing businesses.
Health and safety in the care sector
In this extract from ARAG's latest Talk to the Experts webinar about the heightened legal pressures on the care sector, since the coronavirus outbreak, Alison Marriott, Senior Associate Solicitor at Stephensons Solicitors LLP talks about the health and safety implications for care providers.
Has social distancing killed off traditional insurance call centres?
In this webinar, brought to you by Insurance Post in association with SAS, an expert panel discuss the lasting impact of the Covid-19 pandemic on claims handling and whether traditional contact centres will cease to exist in a post-Covid insurance world.
Podcast: Rebuilding trust and connections in insurance
In this podcast, Scott Weddell, senior account director, Salesforce, offers his view on how insurance can regain the trust of its customers and clients in light of the pandemic fallout.
Risk management in the care sector
Taken from ARAG's latest webinar about the heightened legal pressures facing the care sector, Laura Hannah, Solicitor & Partner at Stephensons Solicitors LLP discusses the approach to risk management in the industry and how to align that with the current approach from the Care Quality Commission.
Protecting business in the care sector - full webinar
View ARAG’s full webinar recording on the heightened legal pressures on the care sector, as a consequence of the coronavirus pandemic and lockdown.
Vlog: Three things insurers can learn from Amazon Go’s touchless customer experience
Automated risk assessment is vital for a touchless claims process to deliver a seamless customer experience. In this vlog, Dan Gumpright, FRISS Global VP of Products, explains the concept of touchless trust, and how good customers get treated seamless and fast, but the fraudsters are stopped.