FCA
119 whitepapers and resources
FCA
Thematic review: Fair treatment of long-standing customers in the life insurance sector
The FCA conducted a thematic review to assess how firms were operating their investment-based life insurance product closed-books and to determine if they were treating their closed-book customers fairly. This paper sets out how the FCA conducted its review, key findings and expectations for firms.
Video: Expertise from A-Z with Sarah Mallaby
In this video, Allianz head of technical claims Sarah Mallaby shares her thoughts on whether the Jackson reforms were a success or not; what the changes in the threshold for personal injury claims might mean; and why Allianz is not a soft touch when it comes to fraudulent claims.
Strengthening accountability in banking and insurance
The PRA and the FCA consulted on a set of proposals for the provision of regulatory references in respect of individuals applying for certain roles at deposit-takers, insurers and investment firms. This policy statement provides information on the corresponding rules that have been made by the PRA.
Trust in insurance campaign: SMEs - all things unequal
Last year’s FCA thematic review found a gap between what SMEs expect of their insurers and the service they actually get. What can insurers do to make SMEs feel more valued? Download this article to find out.
Video: Unbreakable bundles - How to sell insurance add-ons
In this video, Lesley Attu, product development manager, ARAG, talks you through what you need to know about “unbreakable bundles”, ahead of the upcoming FCA changes.
Price optimisation for insurance - optimising price; destroying value?
Price optimisation is on the rise in UK insurance, driven by the insight that underwriters gain from big data. In his latest Thinkpiece, Duncan Minty considers how these events might influence the FCA’s current market study on big data, and how insurers might prepare for the regulator’s response.
CII public affairs update: Issue one 2016
The CII's public affairs updates contain news from Westminster and Whitehall, Europe and the regulator. This issue covers the new FCA Chief Executive, the Bank of England and Financial Services Bill and the implementation of the Insurance Distribution Directive.
Vulnerable customers: Access at a price
How businesses treat vulnerable customers has been the subject of concentrated focus by the Financial Conduct Authority and insurance trade bodies over the past 12 months. Insurers deny giving disabled customers a raw deal, but could they be doing more? Post’s article investigates.
CII policy briefing: Strengthening individual accountability in insurance - SIMR, conduct rules and approved persons
The PRA and FCA have published a number of policy statements and consultation papers relating to the forthcoming Senior Insurance Managers Regime (SIMR). This CII policy briefing provides an overview of the final rules and includes a 2016 timeline of events.