People Management
316 whitepapers and resources
People Management
The world of work has changed - can you?
Post-pandemic insurance brokers are still trying to get to grips with how to strike a balance when it comes to where employees work. With the battle for talent fiercer than ever, Andrew Mawson, founder of AWA, offers some advice on remaining fit for purpose in 2023 – and beyond.
Customer abuse: In the line of fire
With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket, tensions are running high and customer service departments are facing more hostility. This article investigates what insurers are doing to protect their customer-facing staff.
Insurance dives deeper into returners talent pool
With an increasing number of insurance providers offering returners programmes, this article explores the benefits for all concerned as experts encourage even more firms to access this relatively untapped source of talent.
Breaking the barriers to insurance innovation
Insurance continues to push for modernisation and innovation but meeting the customer’s continually rising expectations for a seamless digital experience is no easy task. From blockchain to open business conversations between teams, this blog highlights how insurers can drive innovation.
Running up that hill: How to win the 2030 insurance technology challenge
The pace of change, driven by data, innovation and customer expectations is making it ever harder for insurers to identify the right technologies and innovation strategies that will future proof their businesses. This e-book focuses on five critical technology enablers to future-proofing insurance.
Show vulnerable clients that insurers care
As the cost-of-living crisis takes its toll on consumers, Covéa’s Vicki Heslop discusses why the insurance industry must be able to signpost how it can help before a crisis point is reached.
Six top tips on how to manage stress this winter
With the cost of living rising at its fastest rate for 41 years, this is going to be a tough winter for many people. ARAG’s partners at Vita Health Group have put together some top tips on how to manage your wellbeing this winter.
SME perspectives: Navigating change management within the SIU
Introducing AI to an insurer’s SIU may seem like an easy sell – investigators need to do less work to find more fraud – but this underestimates the potential drawbacks. This blog highlights why up to 85% of AI implementations fail and why change management holds the key to a successful deployment.
All on board – firms must tackle representation
The FCA requires listed firms to report on, and disclose, targets on how well represented women and ethnic minorities are on boards and executive management teams. This article investigates if the regulator has been too light-touch on this important issue of underrepresentation.
Why selling isn’t the only option for insurance brokers
Many insurance brokers are currently thinking seriously about their broking business and the future. This article considers the options for brokers who want change but don’t wish to offload their business.