People Management
316 whitepapers and resources
People Management
Mental health in insurance toolkit
Insurance Age has teamed up with Mental Health in Business to bring the broker space a clear set of advice about maintaining good mental health amid a time of stress and uncertainty.
The state of the conversational AI market
Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. In this paper, we share the key questions companies should be asking about conversational AI, as well as advice on how to overcome many of its common challenges.
The power of three: Building the new operating model for financial services
In this, the first in a series of executive briefing papers, this content explores what intelligent automation is, the benefits it delivers to financial institutions and how intelligent automation is freeing up humans to undertake more meaningful work.
Cross-industry insights: How intelligent automation is freeing Co-operative Bank employees to connect with customers
The Co-operative Bank has been fostering trust with strong customer relationships for more than four generations. Download the full story to learn how the Co-Operative Bank used Blue Prism intelligent digital workers to quickly resolve the excess queue each day and improve customer service.
Start building the future with Blue Prism digital workers - Just add imagination!
This video showcases three customers who have used a Blue Prism digital workforce to transform their business in risk and compliance, customer experience and operations. Learn how you can reimagine your insurance operations without losing your legacy.
Spotlight technology: Collaboration and innovation to fill the digital skills gap in insurance
Automating processes in key functional areas such as underwriting and claims is top of mind at insurance organisations right now. This spotlight highlights the benefits of taking a holistic approach to digitisation and how involving teams with process improvement projects can be a game-changer.
Broker training survey report
Brokerages of all sizes can reap the benefits of staff training. Based on the results of a recent Broker Training Survey, this report sheds light on how staff training, alongside improved employee benefits and wellbeing, can lead to a happier workforce, greater staff retention and business growth.
Six incentives to motivate insurance agents
To help you start inspiring your employees to take their performance to the next level, this blog provides six insurance agent incentive ideas, and some tips to help make implementing these measures as seamless as possible.
Driving operational excellence through automation and digitisation
In part three of our operational excellence webinar, panellists from LV=, SCOR and Blue Prism discuss the merits of speed versus the human touch and whether you can have one without the other. Topics covered include how automation can be used in the field, telematics and the portability of data.
The human touch - why digital transformation with automation works best with people
In part two of this webinar on driving operational excellence, panellists from LV=, SCOR and Blue Prism discuss what needs to be done in order to fully blend human and digital workforces. Topics covered include how employees feel about automation technology and the real barriers to transformation.