People Management
333 whitepapers and resources
People Management
Insurance facing the challenges in building a diverse and inclusive workforce
The insurance industry recognises it has a diversity and inclusivity challenge which it is striving to solve, not least because insurance supports nearly all parts of society. This blog highlights the challenges facing the industry as it strives to build a diverse and inclusive workforce.
How to manage the most common motor insurance claims complaints using intelligent automation
This blog sheds light on some of the common motor insurance complaints identified by the Financial Ombudsman along with how intelligent automation can help motor insurers to transform customer experience.
Data culture: The insurance imperative for growth and resilience
The challenges facing the insurance industry have accelerated a shift in customer expectations for digital-first, streamlined and personalised relationships. This content highlights how creating a strong data culture can enable insurers to improve decision making and enhance the customer experience.
Global financial services survey: Focusing intelligent automation on customers and the future shape of business
This paper helps financial services companies to understand how people and digital workers support the customer experience in different but complementary ways.
Remote working - what the FCA expects
The FCA has recently published its expectations for remote and hybrid working within regulated businesses - including insurance brokers. This article explores how Financial Conduct Authority rules could impact on home and hybrid working.
Supercharge your contact centre with the power of people plus intelligent automation
Customer experience (CX) is now the battleground for differentiation and customer expectations are rising. This white paper explores how intelligent automation supports contact centers to deliver better customer outcomes and what happens when people collaborate seamlessly with digital workers.
Create a dynamic insurance culture that unlocks transformation value
For the insurance industry to fully embrace the potential of new technologies and new ways of working, there must be a cultural shift, and it must happen soon. This blog highlights how insurers can create a dynamic insurance culture to unlock transformation value and bring great ideas to life.
Rising to UBI transition challenges and reaping the ROI benefits
This content highlights four key challenges when it comes to UBI adoption and what motor insurers can do in order to overcome them and reap the ROI benefits.
April shower of changes for employers
Employers might be forgiven for thinking they deserved a little respite from the continually shifting sands of employment regulation. This blog highlights the employment law changes which take effect in April, when the new tax year begins.
Issue 3 | Imagination & insight: The reading 'rendez-vous' for insurance leaders
Understanding ‘trust’ as a business asset will be critical in partnerships, and nowhere more urgently than in insurance. Issue three of EXL’s Imagination and insight content series focuses on two further themes that are essential to societal and business development: Relationships and Trust.