People Management
329 whitepapers and resources
People Management
Remote working - what the FCA expects
The FCA has recently published its expectations for remote and hybrid working within regulated businesses - including insurance brokers. This article explores how Financial Conduct Authority rules could impact on home and hybrid working.
Supercharge your contact centre with the power of people plus intelligent automation
Customer experience (CX) is now the battleground for differentiation and customer expectations are rising. This white paper explores how intelligent automation supports contact centers to deliver better customer outcomes and what happens when people collaborate seamlessly with digital workers.
Create a dynamic insurance culture that unlocks transformation value
For the insurance industry to fully embrace the potential of new technologies and new ways of working, there must be a cultural shift, and it must happen soon. This blog highlights how insurers can create a dynamic insurance culture to unlock transformation value and bring great ideas to life.
Rising to UBI transition challenges and reaping the ROI benefits
This content highlights four key challenges when it comes to UBI adoption and what motor insurers can do in order to overcome them and reap the ROI benefits.
April shower of changes for employers
Employers might be forgiven for thinking they deserved a little respite from the continually shifting sands of employment regulation. This blog highlights the employment law changes which take effect in April, when the new tax year begins.
Issue 3 | Imagination & insight: The reading 'rendez-vous' for insurance leaders
Understanding ‘trust’ as a business asset will be critical in partnerships, and nowhere more urgently than in insurance. Issue three of EXL’s Imagination and insight content series focuses on two further themes that are essential to societal and business development: Relationships and Trust.
Spotlight innovation: Culture cannot be closed
This innovation spotlight highlights why open culture cannot be simply a buzzword and why the insurance industry needs to embrace open source technology to innovate and meet customer demands.
Cross-industry insights: How Telefonica has reduced call handling time in its contact centres by 80% with automation
Telefonica is a 100-year-old telecoms company that set a goal to achieve savings of 1 billion euros through its global digital transformation program. Download this story to learn how they are transforming their contact centres to provide better customer experiences and motivate their employees.
Claims - the genesis for digital transformation and cultural change
Insurers are continually striving to improve the claims service they offer and increase the speed at which claims are resolved. Featuring input from Ageas, AXA and Zurich, this spotlight focuses on why automation is vital to this process and the importance of digital skills within claims teams.
Insurer Old Mutual creates new hours in the day for its employees
Read this case study to learn how Old Mutual accelerated its digital transformation journey with intelligent automation, enabling the company to give 22 million minutes back to its employees, deliver better customer service and build digital engagement.