Strategy
1144 whitepapers and resources
Strategy
Insurance and Covid-19: Initial reaction to the crisis and rebuilding in a new environment
The insurance industry has been impacted profoundly by the Covid-19 pandemic. In this video, an expert panel assess what the landscape is like for the industry moving forward and the challenges which need to be addressed including managing a remote workforce and maintaining high service levels.
Achieving effective data management in the insurance industry
In 2020 there is a significant opportunity for the insurance industry to unlock the potential of the data available and change the somewhat frustrated historical relationships firms have previously had with their data. This content highlights how insurers can achieve effective data management.
The C-suite perspective: What will the future insurance workforce look like?
In a world of change, new technology and a different business environment, one strong undercurrent carries through all board level discussions – what will the future insurance workforce look like? In this video, a panel of insurance leaders discuss how the industry can prepare for the future.
Attracting and retaining talent to overcome the skills gap in insurance
Talent retention and the skills gap have long remained a challenge in the insurance industry. In this video, an expert panel discuss how the insurance industry can become more appealing to talented millennials and the skills which are required for the modern workforce.
The customer journey from now to 2030: How can the insurance sector rebuild trust and engagement over the next decade
This video focuses on the forces shaping the insurance customer journey from now to 2030 and how insurance providers can rebuild trust and engagement over the next decade.
Upskilling and training to build a digitally literate workforce ready for modern business
As well as providing your workforce with the latest digital equipment, tools and solutions, it is important to ensure that your employees are ready with the knowledge to utilise them. Watch this video to find out how to build a digitally literate workforce ready for modern business.
A tour of the modern office: Is there a need for large scale office space in the post-Covid business world?
The change in where we work has happened overnight, with Covid-19 causing the mass migration of insurance staff away from traditional office environments and contact centres. In this video, an expert panel discuss whether the change is permanent and what the future holds for large scale offices.
Blog: Four ways brokers can move forward in a reshaped world
Overnight, the Covid-19 pandemic created isolation, remote workforces and, for many brokers, revealed cracks in operational foundations that weren’t previously apparent. In this blog, Andy Fairchild, CEO at Applied Systems Europe, looks at four ways brokers can move forward in a reshaped world.
Blog: The digital path forward for the broker market
In this blog, Andy Fairchild, CEO at Applied Systems Europe highlights some key takeaways from the annual Applied Digital Broker Survey, four key forces driving change and why now is the time for digital transformation within the broker market.
Lloyd's and the London market: Special report
With the launch of Blueprint One, Lloyd’s has demonstrated its commitment to an ambitious modernisation programme. Based on research conducted by Post and WNS, this report sheds light on how specialists view the proposed reforms and whether Covid-19 will jump start a London Market tech revolution.