Supply Chain Management
47 whitepapers and resources
Supply Chain Management
Looking through the claims telescope: Re-engineering the supply chain to build a customer-first process
Now is the time for insurers to properly support a supply chain and claims service built around meeting customer needs - rather than archaic processes. This content sheds light on the limitations of disjointed claims processes and how modern technology can help insurers deliver on customer service.
Supply chain crisis: Why the insurance lifeboat can't take all
Supply chain issues have made headlines recently as backlogs at ports build up and in some cases large ships are turned away. This article highlights the supply chain problems which are holding back the UK’s economic recovery and why insurance is only part of the solution.
Rewiring the electric vehicle skills gap
There were 11 million electric vehicles on the world’s roads in 2020 and that number is expected to rise to 145 million by 2030. This article highlights the challenges facing bodyshops and how repairers can keep pace with the growing demand for electric vehicles.
ESG Exchange Supplement 2022
Today ESG is a powerful tool in the insurance industry, presenting both risks and opportunities for businesses. This collection of articles made up Insurance Post’s ESG Exchange 2022 which featured free-to-access webinars, blogs and interviews.
How to choose the right accident management partner
The aftermath of a road traffic accident can be difficult to navigate for businesses of all sizes. This content highlights the benefits of outsourcing this task to a specialist accident management service provider and some key considerations when choosing an accident management provider.
Why insurers and their supply chains must work together to successfully protect homes from the devastating impacts of flooding
To successfully protect homes from the devastating impacts of flooding and help mitigate its financial consequences, insurers and their supply chains must work together. This content highlights why the Build Back Better agenda demands improved supply chain co-ordination and cost control.
Five reasons to outsource your FNOL process
FNOL data is essential for controlling costs in the event of an accident. When it comes to collecting information following an incident, obtaining accurate details in a timely manner is key. This content highlights five reasons to outsource your FNOL process.
Driving sustainability into the motor supply chain
This article highlights why motor insurers are increasingly looking to green parts in the drive towards sustainability. Topics covered include: Thatcham guidance for green parts; repairers' reasons for using green parts; availability; quality assurance.
Vehicle accident management: How technology can transform customer care
Integrating technology and software into the customer journey is now not just important, but essential. This blog highlights technology’s role in an integrated customer journey and the implications for vehicle incident management as well as accident aftercare.
Claims spotlight: How a bespoke service can ensure a better experience for customers
In taking a ‘listen, solve and deliver’ approach, insurance claims specialists can gain a deep understanding of the client and that means their policy wordings, what in-house resources they have and also, importantly, their philosophy. Download this claims spotlight to find out more.