Business Management
2177 whitepapers and resources
Business Management - White papers related to Business Management
Love, hate or indifferent: UK customers on insurers in 2020
Guidewire commissioned the market research agency Censuswide to survey a representative sample of 1,000 UK insurance customers, who were polled after Covid-19 lockdown measures started. This report sheds light on how UK insurance customers view insurers, their products, and their services.
How to compete in the new era of customer-centric insurance
For insurers looking to grow, the challenge now is how to build and maintain a new breed of pricing models at scale, leveraging machine learning and advanced analytics. This whitepaper explains how insurers can adopt an agile pricing strategy that recognises changing behaviour and risk profiles.
Podcast: Connecting the dots, breaking the silos and putting the customer at the centre
In this podcast, Hitachi Solutions’ head of commercial, Paul O’Sullivan highlights how the Covid-19 pandemic has altered how people both view and interact with insurance providers and how insurance companies need to readjust to move the customer to the front and centre of everything they do.
Video: Optimising claims outcomes in 60 seconds
How can insurers ensure that individual claims are managed optimally? This video highlights how Guidewire Smart Core embeds real time analytics directly into insurers’ claims workflows to improve performance.
Issuing contracts and recovering debts in the care sector
The final extract from ARAG's Talk to the Experts webinar about the legal pressures upon the care sector, as a consequence of Covid-19. Julie Hunter, Senior Associate Solicitor at Stephensons Solicitors LLP, discusses what care providers can do to protect their business from the risk of bad debts.
Insurance at risk: The search for safety in a changing world
As the insurance industry enters a new era, this whitepaper focuses on why insurers must move to a more proactive, customer-centric operating model to protect their policyholders and their own businesses in a post-Covid-19 reality.
How to acquire and retain the right insurance customers in a post Covid-19 world
To tackle the economic impact of the pandemic, motor insurers need to optimise customer experience to achieve higher retentions while at the same time maintaining profitability. This article provides a step-by-step guide for motor insurers to evolve their business models in order to maintain growth.
Health and safety in the care sector
In this extract from ARAG's latest Talk to the Experts webinar about the heightened legal pressures on the care sector, since the coronavirus outbreak, Alison Marriott, Senior Associate Solicitor at Stephensons Solicitors LLP talks about the health and safety implications for care providers.
Video: Aviva Italy accelerates digital disruption
With Guidewire, Aviva Italy created a fully digital, omnichannel-enabled platform. Watch this short video to find out how Aviva Italy quickly built a new insurance model to accelerate digital disruption and transform the customer experience.
Alternative solutions for captives in a changing marketplace
The impact of a changing insurance market, exacerbated by the global Covid-19 pandemic, means that insurance and reinsurance buyers are increasingly exploring alternative solutions. Produced by AXA XL, this article explains how these solutions can work for captive owners.