Business Management
2174 whitepapers and resources
Business Management - White papers related to Business Management
Video: Insurer Old Mutual on technology-supported customer experience and business reinvention
In this video, Tags Moodley, Chief Customer Experience Director at Old Mutual talks through the organisation’s reinvention from a 176 year old company to a 24 month old start-up and how this technology-fuelled journey has helped the insurer to continuously improve its customer experience.
How data and analytics are transforming the insurance market
The insurance industry has become more competitive every year and those insurance companies who can improve their business practices through the use of data and analytics will be the winners. This blog highlights how data and analytics are transforming the insurance market.
Achieving digital customer service transformation
Read this whitepaper to learn how to rethink service in the digital era and transform your approach to achieve proactive service and deliver seamless experiences for your customers.
Claims spotlight: Selecting the right TPA partner - Sourcing
When it comes to working with a third-party administrator for property claims, how far should an insurer go? This spotlight focuses on the options available to insurers and some key factors to consider when selecting the right TPA partner.
Transform your data in three steps
This short paper outlines how insurance providers can transform their data based on three simple principles - aggregation, enrichment and validation.
Ransomware: Addressing the challenge to cyber insurance
Cyber insurance loss ratios have been rising, jumping 10 percent in the past year alone with ransomware the main culprit. This blog outlines how cyber insurers can address the challenges posed by ransomware in order to maintain profitability and achieve reasonable loss ratios.
Homing in on property risks through building characteristics and claims
As the use of perils data has become ‘the norm’, risk analysis in home insurance needs to move on to the next level. This blog highlights how data attributes based on property characteristics, and more granular details of past claims could provide the answer for home insurance providers.
Creating customer-centric service with AI and automation
The truth is that many organisations, in their attempt to become more customer-centric, have actually become channel-centric. Read this white paper to find out how your business can turn rhetoric into reality by using automation to put customers first.
Infographic: How digital brokers provide better advice
Digital brokers are emerging as proactive risk advisors, using technology to support the risk management advice that they provide to their customers. This infographic highlights how digital brokers can leverage technology to showcase their expertise as trusted client advisors.
What will finally start the electric vehicle revolution?
In this whitepaper, AX Automotive present their findings from their recent electric vehicle survey of 2,200 drivers and share their thoughts on the key changes required to increase electric vehicle adoption.